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Kingswells FTTP

FIXED
bmc
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Kingswells FTTP

Just applied to join the trial - ticket number 159286870

 

Now the wait begins!!!

 

Brian

35 REPLIES
bmc
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Re: Kingswells FTTP

The party's begun, my neighbour's just applied - ticket number 159288196

 

Two installs for the price of one visit if OpenReach are interested.

 

Brian

bmc
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Re: Kingswells FTTP

@Gandalf @HarryB 

Hopefully one of you kind gentlemen will have the time soon to have a look at both tickets mentioned here.

 

Pretty please

 

Brian

 

Plusnet Help Team
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Re: Kingswells FTTP

Fix

I'll get both of those picked up shortly.

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 Matthew Wheeler
 Plusnet Help Team
bmc
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Re: Kingswells FTTP

@MatthewWheeler 

 

Matthew, thanks for looking at this.

 

Both my neighbour and I have confirmed the dates on offer as acceptable.

 

Brian

Plusnet Help Team
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Re: Kingswells FTTP

Keep us posted on the progress Brian!

[I'm a tiny bit jealous Smiley]

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 Anoush Mortazavi
 Plusnet Help Team
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Re: Kingswells FTTP

Moderator's note by Mike (Mav): I have changed the fix to @MatthewWheeler as per message #4.

Forum Moderator and Customer
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bmc
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Registered: 28-02-2017

Re: Kingswells FTTP

Received an install date (of next Tuesday) 8 days after PlusNet reviewed the request (my neighbour got the following day).

 

Got an e-mail dated today and timed at 8.07am saying the router was on its way and would take 3 - 5 days - the postman was knocking on my door before 11.00 with it!!

 

So all's going well so far.

 

Brian

 

 

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Re: Kingswells FTTP

Awesomeo.
Almost on glorious speeds...
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 Anoush Mortazavi
 Plusnet Help Team
bmc
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Re: Kingswells FTTP

@Gandalf

 

Yes, other than next weeks weather things are looking good!!

 

I do have a question though. After I'm connected I plan on dropping my BT phone line - will this cause any problems with PlusNet (not expecting it to)? As far as I can see all I need to do is update my details with a mobile phone number (once I get a PlusNet Sim only card!!!).

 

Brian

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Re: Kingswells FTTP

It'll increase your broadband cost by £2.50 but other then that no.

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 Matthew Wheeler
 Plusnet Help Team
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Re: Kingswells FTTP

After I'm connected I plan on dropping my BT phone line - will this cause any problems with PlusNet (not expecting it to)?

I wouldn't have thought so, but I'd recommend only dropping it once your FTTP service is up and running, as it'll cause your ADSL broadband connection to cease. Smiley

 

As far as I can see all I need to do is update my details with a mobile phone number

Yep you can do that here: https://www.plus.net/my.html?action=view_details&s=0

 

(once I get a PlusNet Sim only card!!!).

Woop Cheesy Cheesy

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 Anoush Mortazavi
 Plusnet Help Team
bmc
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Re: Kingswells FTTP

@MatthewWheeler

Yes, I know about the surcharge. £2.50 + a  £5.00 Sim card is still far cheaper than a phone line!!!

 

Indeed, add in the BT Sport app I'll end up paying £27.49 a month as against around £36.00 now - for a faster service (around 5 times), BT sport and a mobile phone plan!!!

 

Brian

bmc
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Re: Kingswells FTTP

@Gandalf

Knew things were going too well!!!

 

OpenReach were a no show yesterday for my appointment.

As of 12.30 they are a no show for my neighbours install (though there's still time!!!)

 

Brian

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Re: Kingswells FTTP

@Gandalf

 

Funnily enough, 4 minutes after posting on here I had an answer on the support ticket - OpenReach are " awaiting equipment to be able to complete this job"

 

So no FTTP and no new date!!!

 

Brian