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Just Signed up for FTTP

scimitar
Grafter
Posts: 26
Registered: ‎18-11-2011

Re: Just Signed up for FTTP

Thank you Warwick for a swift and detailed update. I have put some comments on my account under Question #178327433 - Your Feedback.

I look forward to future updates on the order.

Regards

Roger

Plusnet Help Team
Plusnet Help Team
Posts: 91
Thanks: 11
Fixes: 9
Registered: ‎06-08-2018

Re: Just Signed up for FTTP

Hi @scimitar,

 

I have responded to the ticket on your account which you can view via this link

 

https://www.plus.net/wizard/?p=view_question&id=178327433

 

If you have any further questions please do not hesitate to get back to us

 

Kind Regards,

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Satss
 Plusnet Help Team

scimitar
Grafter
Posts: 26
Registered: ‎18-11-2011

Re: Just Signed up for FTTP

The FTTP order update is due from today. Grateful if a PlusNet Help team member could chase this up.  Is there any progress please?

Regards

Roger

Plusnet Help Team
Plusnet Help Team
Posts: 57
Thanks: 4
Fixes: 3
Registered: ‎06-08-2018

Re: Just Signed up for FTTP

He @scimitar.

 

Thanks for getting in touch again, I appreciate you asking for an update.

 

I've responded to your query here.

 

Let us know if you need anything further.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
scimitar
Grafter
Posts: 26
Registered: ‎18-11-2011

Re: Just Signed up for FTTP

I had a call this morning from CCN Communications ( [Removed]) who do sub contact work for BT. They will be coming to my property on the 9th October to install a small joint box in the road and a duct running from this box to my property. There is no requirement to close the road.

Regards

Roger

 

Moderator's note by Adie (Dvorak) removed personal details of contractor.

Plusnet Help Team
Plusnet Help Team
Posts: 121
Thanks: 20
Fixes: 7
Registered: ‎06-08-2018

Re: Just Signed up for FTTP

Hi @scimitar

 

Thanks for getting in touch regarding your installation.

 

I am glad that you have been given a date for this external work to be completed, I would advise that any information we provide regarding the order is cascaded through our suppliers as a result of surveys which is why we advised that the road closure is required.

If the sub contractor has advised you differently then this may be as a result of the location of the box may meet their safe practice without closure. As it stands we have not been given any update to that effect from our suppliers.

 

 

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 Warwick
 Plusnet Help Team
scimitar
Grafter
Posts: 26
Registered: ‎18-11-2011

Re: Just Signed up for FTTP

For information, the external work including the duct work was completed on 9 October. The duct and a blue pull through rope terminates at my house. No Fibre cable has been run in the duct yet so I assume this will be the next stage.

I will await your response from the supplier.

Regards
Roger Collins

bmc
Pro
Posts: 902
Thanks: 184
Fixes: 6
Registered: ‎28-02-2017

Re: Just Signed up for FTTP

@scimitar

A blue pull rope in place is a very good sign!!!

 

Assuming you're on a " connectorised " install one end of the fibre cable will have a factory installed connection so only the house end needs "fused" on the day - should now be an easy job to run the cable, get it into your house and the ONT deployed (famous last words!!!).

 

Brian

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 74
Thanks: 11
Fixes: 3
Registered: ‎06-08-2018

Re: Just Signed up for FTTP

Hi @scimitar,

 

I have left a ticket on your account with an update. You can view this here

 

Should you have any further queries, please let us know.

 

Thank you,

 

Aisha

 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Aisha Khan
 Plusnet Help Team