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Just Signed up for FTTP

scimitar
Grafter
Posts: 38
Thanks: 1
Registered: ‎18-11-2011

Re: Just Signed up for FTTP

Thank you Warwick for a swift and detailed update. I have put some comments on my account under Question #178327433 - Your Feedback.

I look forward to future updates on the order.

Regards

Roger

Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Just Signed up for FTTP

Hi @scimitar,

 

I have responded to the ticket on your account which you can view via this link

 

https://www.plus.net/wizard/?p=view_question&id=178327433

 

If you have any further questions please do not hesitate to get back to us

 

Kind Regards,

 

 

scimitar
Grafter
Posts: 38
Thanks: 1
Registered: ‎18-11-2011

Re: Just Signed up for FTTP

The FTTP order update is due from today. Grateful if a PlusNet Help team member could chase this up.  Is there any progress please?

Regards

Roger

LordFoul
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 779
Fixes: 32
Registered: ‎06-08-2018

Re: Just Signed up for FTTP

He @scimitar.

 

Thanks for getting in touch again, I appreciate you asking for an update.

 

I've responded to your query here.

 

Let us know if you need anything further.

 

Thanks.

scimitar
Grafter
Posts: 38
Thanks: 1
Registered: ‎18-11-2011

Re: Just Signed up for FTTP

I had a call this morning from CCN Communications ( [Removed]) who do sub contact work for BT. They will be coming to my property on the 9th October to install a small joint box in the road and a duct running from this box to my property. There is no requirement to close the road.

Regards

Roger

 

Moderator's note by Adie (Dvorak) removed personal details of contractor.

Warwick
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Just Signed up for FTTP

Hi @scimitar

 

Thanks for getting in touch regarding your installation.

 

I am glad that you have been given a date for this external work to be completed, I would advise that any information we provide regarding the order is cascaded through our suppliers as a result of surveys which is why we advised that the road closure is required.

If the sub contractor has advised you differently then this may be as a result of the location of the box may meet their safe practice without closure. As it stands we have not been given any update to that effect from our suppliers.

 

 

scimitar
Grafter
Posts: 38
Thanks: 1
Registered: ‎18-11-2011

Re: Just Signed up for FTTP

For information, the external work including the duct work was completed on 9 October. The duct and a blue pull through rope terminates at my house. No Fibre cable has been run in the duct yet so I assume this will be the next stage.

I will await your response from the supplier.

Regards
Roger Collins

bmc
Hero
Posts: 3,197
Thanks: 1,000
Fixes: 48
Registered: ‎28-02-2017

Re: Just Signed up for FTTP

@scimitar

A blue pull rope in place is a very good sign!!!

 

Assuming you're on a " connectorised " install one end of the fibre cable will have a factory installed connection so only the house end needs "fused" on the day - should now be an easy job to run the cable, get it into your house and the ONT deployed (famous last words!!!).

 

Brian

AishaK
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 178
Fixes: 12
Registered: ‎06-08-2018

Re: Just Signed up for FTTP

Hi @scimitar,

 

I have left a ticket on your account with an update. You can view this here

 

Should you have any further queries, please let us know.

 

Thank you,

 

Aisha

 

 

 

scimitar
Grafter
Posts: 38
Thanks: 1
Registered: ‎18-11-2011

Re: Just Signed up for FTTP

Grateful if Plusnet help Team could check with OR for an update on my FTTP order. All the external duct work etc was completed on 9th October.

Regards

Roger

Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Just Signed up for FTTP

Hi @scimitar

 

I have spoken with our suppliers today regarding your FTTP order and have updated you here

 

Kind regards,

scimitar
Grafter
Posts: 38
Thanks: 1
Registered: ‎18-11-2011

Re: Just Signed up for FTTP

Could a PN staff member please chase up the FTTP order update please with OR. No update has been given on my ticket number #178327433. As I have mentioned earlier all the external work has been completed ( 9 Oct) and the duct is ready to receive the FTTP cable and then ONT installation. Thank you.

 

Regards

Roger Collins

Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Just Signed up for FTTP

Hi @scimitar

 

Sorry for the lack of updates, I have updated you with the latest information on your FTTP order here

 

Should you have any further questions please do not hesitate to get back in touch.

scimitar
Grafter
Posts: 38
Thanks: 1
Registered: ‎18-11-2011

Re: Just Signed up for FTTP

Thank you very much for the swift update. I will look forward to the next OR visit.

Kind Regards

Roger

Jubby
All Star
Posts: 626
Thanks: 111
Fixes: 31
Registered: ‎06-08-2018

Re: Just Signed up for FTTP

No problem @scimitar,

Just for confirmation, I have updated the ticket and you can access it here.

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional