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Is the trial still open?

tenfoot
Dabbler
Posts: 11
Registered: 21-11-2007

Is the trial still open?

Hi,
Our road has recently got FTTP - BT's checker (https://www.dslchecker.bt.com/) says it's available for my phone line.
Are plus.net still accepting new customers on the FTTP trial?  I raised a ticket about 3 weeks ago, but haven't heard anything.  The ticket number is 118744768.
Thanks
Rob
41 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Is the trial still open?

Hello there. As far as I am aware the trial is still open, however it can take some time for our provisioning team to pick up your ticket as there are only a handful of agents trained in FTTP because unfortunately trials are not their priority. However, I'll pass your ticket over to one my FTTP colleagues tomorrow morning to investigate. I am sorry for this long delay.
I'm joining the Plusnet Help Team as of May. As such, I now have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Is the trial still open?

Hello. My colleague in the FTTP team is not in the office at the moment, so I have sent him an email with your ticket number so that he can take a look at it once he is in. I apologise for the delay in our response.
I'm joining the Plusnet Help Team as of May. As such, I now have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
tenfoot
Dabbler
Posts: 11
Registered: 21-11-2007

Re: Is the trial still open?

Thanks
Plusnet Help Team
Plusnet Help Team
Posts: 12,718
Thanks: 102
Fixes: 31
Registered: 27-04-2007

Re: Is the trial still open?

I've just picked that up myself while I was passing.
Please see ticket 118744768 for more details.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
dpevans
Dabbler
Posts: 17
Thanks: 1
Registered: 25-02-2016

Re: Is the trial still open?

Hi,
Our phone line has been recently upgraded to FTTP too, would it be possible to add us to the trial?
Many thanks,
David.
Plusnet Staff
Plusnet Staff
Posts: 643
Thanks: 135
Fixes: 28
Registered: 17-10-2015

Re: Is the trial still open?

Hi David,
To apply for the trial please visit Trials.plus.net, if you fill in the information there and let me know you've done it I can get things progressed

 Paul Tarr
 Plusnet Network Operations
pvmb
Rising Star
Posts: 263
Thanks: 17
Fixes: 1
Registered: 12-02-2014

Re: Is the trial still open?

Quote from: tenfoot
Hi,
Our road has recently got FTTP - BT's checker (https://www.dslchecker.bt.com/) says it's available for my phone line.

Thanks for that. It even gives the BT cabinet I am served by. Every little helps!
So it isn't the BT cabinet that had been left with the doors swinging open in the rain for weeks. (Recently reported)
Hopefully it isn't even via the BT duct that has been overflowing with water the last few years.
Tomorrow I must go looking for 'my' cabinet. Smiley

[Post resubmitted as "timed out" last time. Sad ]
dpevans
Dabbler
Posts: 17
Thanks: 1
Registered: 25-02-2016

Re: Is the trial still open?

Hi,
I have a few questions regarding the terms and conditions of this trial:
1. My line is currently a standard copper ADSL line, not a FTTC line as a requirement. The reason for this is that I live in a location where only FTTP is available. There is a green box mounted on a telephone pole about 200 metres from my property that looks something like this: http://2.bp.blogspot.com/-a_RXnNSxjxU/Va37QYTrGkI/AAAAAAAAAog/zjDQWzTWVjI/s1600/IMG_0048.JPG, is this a problem?
2. Is there any word on how long the trail will go on for? I wouldn't want to sign up for it, get it all up and running all for the trial to end a few weeks later.
Many thanks,
David.
SpendLessTime
Aspiring Hero
Posts: 2,375
Thanks: 584
Fixes: 53
Registered: 21-09-2009

Re: Is the trial still open?

1. FTTC is not a requirement of the trial, in fact for the vast majority of people who have FTTP , the FTTC is not an available option.  If the checker at https://www.dslchecker.bt.com/ say "WBC FTTP" available on the top line then FTTP is an option for you.
2. No idea how long it will go on for. I have had my line for nearly 3 years and others for upto 5 years now. As the contract is a rolling monthly thing, you could go elsewhere should Plusnet end it and not offer a retail FTTP product. Alternatively both Zen and BT Retail offer FTTP as a commercial product.
beeceegee
Rising Star
Posts: 511
Thanks: 31
Fixes: 1
Registered: 27-11-2012

Re: Is the trial still open?

The green box thing in your photo is a pole mounted splitter, I believe (or possibly a Distribution Point, not sure now  Undecided ). Normally they go in the chambers underground, but I have seen these used more and more around our area. I think they were initially developed for the Cornwall rollout, where underground deployment is difficult because of the narrow streets in many places.
dpevans
Dabbler
Posts: 17
Thanks: 1
Registered: 25-02-2016

Re: Is the trial still open?

Thank you guys for answering my questions.
Darkfire, I have gone ahead and signed up for the trial. My question number is 121166613.
Many thanks,
David.
Plusnet Staff
Plusnet Staff
Posts: 643
Thanks: 135
Fixes: 28
Registered: 17-10-2015

Re: Is the trial still open?

Hi David,
Just placed the order for your install, the router is on it's way too, there's more info on the ticket

 Paul Tarr
 Plusnet Network Operations
dpevans
Dabbler
Posts: 17
Thanks: 1
Registered: 25-02-2016

Re: Is the trial still open?

Excellent. Looking forward to great results!  Grin
Many thanks Darkfire,
David.
dpevans
Dabbler
Posts: 17
Thanks: 1
Registered: 25-02-2016

Re: Is the trial still open?

Hi,

Apologies for being impatient and I hate to ask but are there any opportunities for an engineer to complete the second phase of the FTTP installation before the 15th April as previously told? Openreach have already visited us and completed the first stage where live fibre has been brought to the house and a white box has been installed onto the outside wall.
I can fully understand if there is no chance of the second stage being completed any sooner.
Many thanks,
David.
Order reference: 3-136891352991