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Is it possible to upgrade from 40/10 to 80/20 despite trial being closed?

Newbie
Posts: 4
Registered: ‎02-06-2018

Is it possible to upgrade from 40/10 to 80/20 despite trial being closed?

Hi, when I moved to my current house (FTTP, with no copper line) just under 2 years ago, Plusnet's FTTP trial was open, so I was able to sign up and therefore stay with plusnet.  Given the choice between 40/10 and 80/20, I chose the former, as coming from DSL I was perfectly happy with that speed.

Now, however, I think I'd quite like the faster speed.  Is it still possible to upgrade despite the trial now being closed to new customers?  If so, am I remembering right that the price difference is £5/month?  Also, how should I go about doing this - I've read things on here about Plusnet's general support staff not understanding the FTTP stuff, and this is not a time I can afford for our connection to get screwed up!

Thanks,

David

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 2,188
Thanks: 48
Fixes: 18
Registered: ‎24-07-2014

Re: Is it possible to upgrade from 40/10 to 80/20 despite trial being closed?

Theoretically there are only a couple of changes that need to be made on your account so I don't see why the change (to 80/20) can't be made. I've logged a ticket on your account though where I'll put a longer answer shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 2,188
Thanks: 48
Fixes: 18
Registered: ‎24-07-2014

Re: Is it possible to upgrade from 40/10 to 80/20 despite trial being closed?

Further to my last message, please see my post to your account.

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
Aspiring Champion
Posts: 906
Thanks: 415
Fixes: 3
Registered: ‎11-04-2017

Re: Is it possible to upgrade from 40/10 to 80/20 despite trial being closed?

@DavidP Your post was early May, how did it go? What speeds are you getting now on your 80/20?