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Internal work

Ibluck
Dabbler
Posts: 15
Thanks: 1
Registered: 07-07-2017

Internal work

Bt openreach came yesterday and did my external work for fttp, I have a provisional appointment for next Wednesday the 12th July for the internal work to be completed,  as its a provisional appointment will that be updated to confirmed? 

27 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 3,668
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Registered: 21-04-2017

Re: Internal work

It looks like the provisional appointment has been pushed back by our suppliers. Likely due to engineer availability.

I've updated your FTTP trial ticket with the confirmed date, let us know if it needs re-arranging.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Ibluck
Dabbler
Posts: 15
Thanks: 1
Registered: 07-07-2017

Re: Internal work

Gandalf, Thank you for your reply, Where will I find the information on the date it's been put back to? I've had no text or email messages yet to inform me of the new date,  I've actually booked a annual leave day for next Wednesday so to be at home for the openreach appointment, I will cancel this leave if my appointment has been put back. I'm at home all day the 10th/11th July if it can be brought forward.  

Thank you for your assistance 

RobPN
Aspiring Pro
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Registered: 17-05-2013

Re: Internal work


Ibluck wrote:

... Where will I find the information on the date it's been put back to? ...


 

@Ibluck  Have a look here where you'll probably be able to see the ticket Gandalf is referring to.  (you'll need to log in)

 

Edit: spelin

Ibluck
Dabbler
Posts: 15
Thanks: 1
Registered: 07-07-2017

Re: Internal work

Thanks robpn, can see the new date now. And wow! Unbelievable it's been pushed back that far 😵🤔☹️

RobPN
Aspiring Pro
Posts: 791
Thanks: 73
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Registered: 17-05-2013

Re: Internal work

How far?

Ibluck
Dabbler
Posts: 15
Thanks: 1
Registered: 07-07-2017

Re: Internal work

From 12th July to the 24th July. 

Plusnet Help Team
Plusnet Help Team
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Registered: 21-04-2017

Re: Internal work

Sorry I should have linked you the ticket here. Unfortunately, the 24th is the earliest our suppliers can commit to.

Apologies for the delay.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Ibluck
Dabbler
Posts: 15
Thanks: 1
Registered: 07-07-2017

Re: Internal work

Hi Gandalf

Can you confirm my appointment is still on for  Monday 24th July for the internal part of my Fttp installation? 

Regards. 

Plusnet Help Team
Plusnet Help Team
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Registered: 05-04-2007

Re: Internal work

Yep, that's all in place.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
Ibluck
Dabbler
Posts: 15
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Registered: 07-07-2017

Re: Internal work

Openreach completed all work and now up and running 😀
If possible can you check I'm all sorted your end with regards to me getting 80 / 20 Mbps speed please
And Thank you to the staff on this forum for helping me through the process from beginning to end. 👌
Plusnet Help Team
Plusnet Help Team
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Re: Internal work

Fantastic Grin I've just done the needful on our side.

Let us know how your speed looks now?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Ibluck
Dabbler
Posts: 15
Thanks: 1
Registered: 07-07-2017

Re: Internal work

I've done several speed tests, it's running approx 75 / 20 👍 Seems good to me. 

Plusnet Help Team
Plusnet Help Team
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Registered: 05-04-2007

Re: Internal work

Sounds good!

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
Ibluck
Dabbler
Posts: 15
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Registered: 07-07-2017

Re: Internal work

Hi what's going on? The post i wrote last night has disappeared from my thread?

So here goes again!

Was browsing my online account and it appears I've been assigned to a '18 month unlimited fibre contract' I understood when signing up to the trial my original contract term length would apply?

Also there are pending charges assigned to my account 'cessation charge £30' and also £254.16 both are upon cancellation, what exactly are these? If I change my package in the future I don't want to be getting into any dispute about contract length and these charges that have been applied!

Please advise

Regards

Ps, 2 weeks with FTTP and all going good 😀 Thank you.