Internal work
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Re: Internal work
11-08-2017 9:50 AM
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The £30 cessation charge will be what you will need to pay if you where to totally cancel your line or move it to another provider who are not using the BT network. The £254.16 will be what you would need to pay now to get out of your contract. As each month goes by that value will decrease, so that it will be £0.00 at the point of you being out of contract.
As far as what length contract you are now on, that would need to come from a member of staff.
Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Internal work
11-08-2017 10:06 AM
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Re: Internal work
11-08-2017 11:00 AM
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Hi Ibluck
That would be one for Plusnet staff to answer. I was just explaining what each of those where for.
Thanks
Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Internal work
12-08-2017 10:16 AM
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@Ibluck wrote:
Hi what's going on? The post i wrote last night has disappeared from my thread?
That post was caught by the Spam Filter. That has now been released and removed as a duplicate.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Internal work
12-08-2017 1:40 PM
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It looks like the product change to fibre started a new contract
I've sorted that for you now by removing the contract entirely and leaving an internal note to advise of the end date.
Re: Internal work
12-08-2017 2:24 PM
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Re: Internal work
12-08-2017 2:57 PM
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Re: Internal work
05-11-2017 8:29 PM - edited 05-11-2017 8:31 PM
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Can a staff member assist me please, been up and running FtTP for several months now, I’m now looking at swapping over to a VOIP supplier for my copper phone line side of things, can a staff member confirm when it’s possible for me to do this without occurring a early termination Penalty from plusnet?
Regards.
Re: Internal work
05-11-2017 9:35 PM
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How are you paying for you phone line? If it is Line rental saver you will not be refunded any outstanding rental fee and if you are paying monthly line rental if you are still in contract for the phone line there will be a charge to cancel it. When did your phone rental contract start, if more than 12 months ago you should have no penalty to cancel it.
Re: Internal work
07-11-2017 5:35 PM - edited 07-11-2017 5:37 PM
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Re: Internal work
07-11-2017 5:39 PM
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Can a staff member assist me please, been up and running FtTP for several months now, I’m now looking at swapping over to a VOIP supplier for my copper phone line side of things, can a staff member confirm when it’s possible for me to do this without occurring a early termination Penalty from plusnet?
I'll open a ticket on your account with an answer to that.
If you view your tickets here in 10 minutes you'll see the ticket containing my response.
Re: Internal work
23-11-2017 7:38 AM - edited 23-11-2017 7:42 AM
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@Chris
@adamwalker
@Gandalf
Re: Internal work
23-11-2017 3:17 PM
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Re: Internal work
29-11-2017 10:51 AM
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@Chris
@adamwalker
@Gandalf
29-11-2017 1:40 PM
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