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Internal work

Superuser
Superuser
Posts: 2,512
Thanks: 219
Fixes: 5
Registered: 06-04-2007

Re: Internal work

The £30 cessation charge will be what you will need to pay if you where to totally cancel your line or move it to another provider who are not using the BT network.  The £254.16 will be what you would need to pay now to get out of your contract.  As each month goes by that value will decrease, so that it will be £0.00 at the point of you being out of contract.

As far as what length contract you are now on, that would need to come from a member of staff.

 

Phil

Ibluck
Dabbler
Posts: 16
Thanks: 1
Registered: 07-07-2017

Re: Internal work

But how can the £254.16 be correct if I've been assigned to a contract with a incorrect length term?
Superuser
Superuser
Posts: 2,512
Thanks: 219
Fixes: 5
Registered: 06-04-2007

Re: Internal work

Hi Ibluck

That would be one for Plusnet staff to answer.  I was just explaining what each of those where for.

Thanks

 

Phil

Moderator
Moderator
Posts: 16,530
Thanks: 1,782
Fixes: 125
Registered: 06-04-2007

Re: Internal work


Ibluck wrote:
Hi what's going on? The post i wrote last night has disappeared from my thread?

@Ibluck

That post was caught by the Spam Filter. That has now been released and removed as a duplicate.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
Posts: 4,125
Thanks: 854
Fixes: 209
Registered: 21-04-2017

Re: Internal work

@Ibluck

It looks like the product change to fibre started a new contract Sad

I've sorted that for you now by removing the contract entirely and leaving an internal note to advise of the end date.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Ibluck
Dabbler
Posts: 16
Thanks: 1
Registered: 07-07-2017

Re: Internal work

Thanks Gandalf 👍🙂
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 4,125
Thanks: 854
Fixes: 209
Registered: 21-04-2017

Re: Internal work

No problems, let us know if we can be of further assistance

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Ibluck
Dabbler
Posts: 16
Thanks: 1
Registered: 07-07-2017

Re: Internal work

Can a staff member assist me please, been up and running FtTP for several months now, I’m now looking at swapping over to a VOIP supplier for my copper phone line side of things, can a staff member confirm when it’s possible for me to do this without occurring a early termination Penalty from plusnet?

Regards. 

 

@Gandalf

@Chris

 

RealAleMadrid
Seasoned Pro
Posts: 508
Thanks: 175
Fixes: 8
Registered: 07-07-2009

Re: Internal work

How are you paying for you phone line? If it is Line rental saver you will not be refunded any outstanding rental fee and if you are paying monthly line rental if you are still in contract for the phone line there will be a charge to cancel it. When did your phone rental contract start, if more than 12 months ago you should have no penalty to cancel it.

Ibluck
Dabbler
Posts: 16
Thanks: 1
Registered: 07-07-2017

Re: Internal work

Can a forum staff member please reply to my previous message.
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Plusnet Help Team
Plusnet Help Team
Posts: 4,125
Thanks: 854
Fixes: 209
Registered: 21-04-2017

Re: Internal work

Can a staff member assist me please, been up and running FtTP for several months now, I’m now looking at swapping over to a VOIP supplier for my copper phone line side of things, can a staff member confirm when it’s possible for me to do this without occurring a early termination Penalty from plusnet?

I'll open a ticket on your account with an answer to that.

If you view your tickets here in 10 minutes you'll see the ticket containing my response.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Ibluck
Dabbler
Posts: 16
Thanks: 1
Registered: 07-07-2017

Re: Internal work

Can a staff member please monitor my account today and ensure my FTTP is not terminated, my landline number is booked to transfer to a VoIP supplier.
@Chris
@adamwalker
@Gandalf

Plusnet Help Team
Plusnet Help Team
Posts: 4,125
Thanks: 854
Fixes: 209
Registered: 21-04-2017

Re: Internal work

It looks like your port date has changed?

 

I've put the ticket on your account on hold until the date it's due to port.

 

We'll check back then.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Ibluck
Dabbler
Posts: 16
Thanks: 1
Registered: 07-07-2017

Re: Internal work

Can a staff member please monitor my account today and ensure my FTTP is not terminated, my landline number is booked to transfer to a VoIP supplier.
@Chris
@adamwalker
@Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 4,125
Thanks: 854
Fixes: 209
Registered: 21-04-2017

Re: Internal work

Already done. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team