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Internal work

Superuser
Superuser
Posts: 2,443
Thanks: 160
Fixes: 4
Registered: 06-04-2007

Re: Internal work

The £30 cessation charge will be what you will need to pay if you where to totally cancel your line or move it to another provider who are not using the BT network.  The £254.16 will be what you would need to pay now to get out of your contract.  As each month goes by that value will decrease, so that it will be £0.00 at the point of you being out of contract.

As far as what length contract you are now on, that would need to come from a member of staff.

 

Phil

Ibluck
Dabbler
Posts: 12
Thanks: 1
Registered: 07-07-2017

Re: Internal work

But how can the £254.16 be correct if I've been assigned to a contract with a incorrect length term?
Superuser
Superuser
Posts: 2,443
Thanks: 160
Fixes: 4
Registered: 06-04-2007

Re: Internal work

Hi Ibluck

That would be one for Plusnet staff to answer.  I was just explaining what each of those where for.

Thanks

 

Phil

Moderator
Moderator
Posts: 16,057
Thanks: 1,621
Fixes: 107
Registered: 06-04-2007

Re: Internal work


Ibluck wrote:
Hi what's going on? The post i wrote last night has disappeared from my thread?

@Ibluck

That post was caught by the Spam Filter. That has now been released and removed as a duplicate.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
Posts: 3,015
Thanks: 633
Fixes: 148
Registered: 21-04-2017

Re: Internal work

@Ibluck

It looks like the product change to fibre started a new contract Sad

I've sorted that for you now by removing the contract entirely and leaving an internal note to advise of the end date.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Ibluck
Dabbler
Posts: 12
Thanks: 1
Registered: 07-07-2017

Re: Internal work

Thanks Gandalf 👍🙂
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 3,015
Thanks: 633
Fixes: 148
Registered: 21-04-2017

Re: Internal work

No problems, let us know if we can be of further assistance

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team