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Intermittent routing @ colindale for specific address

bazzais
Hooked
Posts: 5
Registered: ‎03-11-2018

Intermittent routing @ colindale for specific address

I have fibre to the premises. Plusnet Hub. No software/hardware blocking.

I have tried to get this problem sorted via phone however keep getting told that 'its not our problem as its not our network' which to some extent is true, but you are a customer of the provider if not a child of said company.

I am trying to maintain a constant connection to a service that I use to live stream.  live.bit.tube  (all port/protocol)

However the service is interrupted daily :-


 411.be8.pcn-ir01.plus.net [84.93.253.91]

no connectivity between these hops

 core1-BE1.colindale.ukcore.bt.net [195.99.125.132]

 

Whats the problem here?

Ta

Barry

10 REPLIES
Moderator
Moderator
Posts: 27,411
Thanks: 1,948
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Registered: ‎14-04-2007

Re: Intermittent routing @ colindale for specific address

Moderator's note:

Topic moved from 'Fibre Broadband' to 'FTTP Trial'

Customer and Forum Moderator. Windows 10 Firefox 64.0 (64-bit)

bazzais
Hooked
Posts: 5
Registered: ‎03-11-2018

Re: Intermittent routing @ colindale for specific address

Feeling lonely - especially as it has nothing to do with the package I am on

RealAleMadrid
Aspiring Champion
Posts: 878
Thanks: 348
Fixes: 17
Registered: ‎07-07-2009

Re: Intermittent routing @ colindale for specific address

So what package are you on? You said you had fibre to the premises which must mean you are on the Plusnet FTTP Trial, or are you on FTTC?

 

Plusnet Help Team
Plusnet Help Team
Posts: 13,817
Thanks: 271
Fixes: 78
Registered: ‎27-04-2007

Re: Intermittent routing @ colindale for specific address

@bazzais could you get a copy of a full traceroute to the server please? 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
bazzais
Hooked
Posts: 5
Registered: ‎03-11-2018

Re: Intermittent routing @ colindale for specific address

Yeah I got fibre to the farm - no green cabs near me Smiley

Normal tracert

C:\Users\User>tracert live.bit.tube

Tracing route to live.bit.tube [185.185.24.228]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms dsldevice.lan [192.168.1.254]
2 12 ms 13 ms 12 ms gi12-0-0-441.ptn-ag04.plus.net [84.93.253.72]
3 13 ms 12 ms 11 ms gi2-1-444.ptn-gw01.plus.net [84.93.253.79]
4 12 ms 13 ms 13 ms 195.99.125.140
5 13 ms 12 ms 13 ms 109.159.252.136
6 12 ms 14 ms 12 ms 213.137.183.36
7 16 ms 13 ms 14 ms ldn-b3-link.telia.net [213.248.67.97]
8 29 ms 27 ms 28 ms ldn-bb3-link.telia.net [62.115.117.6]
9 28 ms 27 ms 32 ms hbg-bb1-link.telia.net [80.91.249.11]
10 27 ms 30 ms 27 ms hbg-b1-link.telia.net [213.155.135.83]
11 38 ms 36 ms 37 ms hetzner-ic-326012-hbg-b1.c.telia.net [213.248.70.1]
12 38 ms 41 ms 36 ms core12.nbg1.hetzner.com [213.239.245.25]
13 36 ms 38 ms 37 ms ex9k1.dc4.nbg1.hetzner.com [213.239.203.202]
14 37 ms 37 ms 36 ms 185.185.24.228.static.as201206.net [185.185.24.228]

Trace complete.




Intermittent stops between 3 and 4

Ta

Baz

Plusnet Help Team
Plusnet Help Team
Posts: 394
Thanks: 43
Fixes: 18
Registered: ‎09-10-2018

Re: Intermittent routing @ colindale for specific address

Hi @bazzais,

 

Thanks for the update.

 

Are you able to get the tracert of when the issue is ongoing over to us so that we can get a full picture of what's going on?

 

Does the tracert still log the remaining hops after 3 & 4 when it is ongoing?

 

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
bazzais
Hooked
Posts: 5
Registered: ‎03-11-2018

Re: Intermittent routing @ colindale for specific address

previous report:-

C:\Users\User>tracert live.bit.tube

Tracing route to live.bit.tube [185.185.24.228]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms dsldevice.lan [192.168.1.254]
2 13 ms 18 ms 12 ms gi12-0-0-441.ptn-ag04.plus.net [84.93.253.72]
3 14 ms 12 ms 13 ms gi2-1-444.ptn-gw01.plus.net [84.93.253.79]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.



Times out after step 3 going onto backbone (guess). Cant reach colindale core.

I dont have any software locally to monitor - however monitis.com reports look good for the last two days.
Not sure what two location/datacenters montis use for monitoring either.  Its destined for europe though and not trancontinental. Although hops from and tracerts run well to location during whiteouts.  Seems to be a localised problem.

I wonder if its getting stuck in any 'filtering' maybe, as a video streaming site it probably has adult traffic. Or I was thinking maybe 'unlimited' data was being limited?

Ta

Baz


Plusnet Help Team
Plusnet Help Team
Posts: 616
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Registered: ‎22-01-2018

Re: Intermittent routing @ colindale for specific address

Hello @bazzais,

 

I am sincerely sorry to hear you are experiencing this issue and can see it has been raised to the relvant team.

 

I will chase an update for you now and we will respond here.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 6,262
Thanks: 611
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Registered: ‎01-01-2012

Re: Intermittent routing @ colindale for specific address

Hi @bazzais

We've just updated the ticket on your account with more information regarding this.

If you can let us know when you've responded we'll get that passed on to the right people

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
bazzais
Hooked
Posts: 5
Registered: ‎03-11-2018

Re: Intermittent routing @ colindale for specific address

Thanks for the update and the proactive approach - always a pleasure being a customer of yours.