Intermittent routing @ colindale for specific address
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Intermittent routing @ colindale for specific address
03-11-2018 1:13 PM
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I have fibre to the premises. Plusnet Hub. No software/hardware blocking.
I have tried to get this problem sorted via phone however keep getting told that 'its not our problem as its not our network' which to some extent is true, but you are a customer of the provider if not a child of said company.
I am trying to maintain a constant connection to a service that I use to live stream. live.bit.tube (all port/protocol)
However the service is interrupted daily :-
411.be8.pcn-ir01.plus.net [84.93.253.91]
no connectivity between these hops
core1-BE1.colindale.ukcore.bt.net [195.99.125.132]
Whats the problem here?
Ta
Barry
Re: Intermittent routing @ colindale for specific address
03-11-2018 3:25 PM
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Moderator's note:
Topic moved from 'Fibre Broadband' to 'FTTP Trial'
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Intermittent routing @ colindale for specific address
04-11-2018 5:44 PM
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Feeling lonely - especially as it has nothing to do with the package I am on
Re: Intermittent routing @ colindale for specific address
04-11-2018 7:40 PM
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So what package are you on? You said you had fibre to the premises which must mean you are on the Plusnet FTTP Trial, or are you on FTTC?
Re: Intermittent routing @ colindale for specific address
05-11-2018 3:20 PM
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@bazzais could you get a copy of a full traceroute to the server please?
Re: Intermittent routing @ colindale for specific address
05-11-2018 6:42 PM
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Yeah I got fibre to the farm - no green cabs near me
Normal tracert
C:\Users\User>tracert live.bit.tube
Tracing route to live.bit.tube [185.185.24.228]
over a maximum of 30 hops:
1 2 ms 2 ms 2 ms dsldevice.lan [192.168.1.254]
2 12 ms 13 ms 12 ms gi12-0-0-441.ptn-ag04.plus.net [84.93.253.72]
3 13 ms 12 ms 11 ms gi2-1-444.ptn-gw01.plus.net [84.93.253.79]
4 12 ms 13 ms 13 ms 195.99.125.140
5 13 ms 12 ms 13 ms 109.159.252.136
6 12 ms 14 ms 12 ms 213.137.183.36
7 16 ms 13 ms 14 ms ldn-b3-link.telia.net [213.248.67.97]
8 29 ms 27 ms 28 ms ldn-bb3-link.telia.net [62.115.117.6]
9 28 ms 27 ms 32 ms hbg-bb1-link.telia.net [80.91.249.11]
10 27 ms 30 ms 27 ms hbg-b1-link.telia.net [213.155.135.83]
11 38 ms 36 ms 37 ms hetzner-ic-326012-hbg-b1.c.telia.net [213.248.70.1]
12 38 ms 41 ms 36 ms core12.nbg1.hetzner.com [213.239.245.25]
13 36 ms 38 ms 37 ms ex9k1.dc4.nbg1.hetzner.com [213.239.203.202]
14 37 ms 37 ms 36 ms 185.185.24.228.static.as201206.net [185.185.24.228]
Trace complete.
Intermittent stops between 3 and 4
Ta
Baz
Re: Intermittent routing @ colindale for specific address
06-11-2018 4:03 PM
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Hi @bazzais,
Thanks for the update.
Are you able to get the tracert of when the issue is ongoing over to us so that we can get a full picture of what's going on?
Does the tracert still log the remaining hops after 3 & 4 when it is ongoing?
Re: Intermittent routing @ colindale for specific address
06-11-2018 7:36 PM
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previous report:-
C:\Users\User>tracert live.bit.tube
Tracing route to live.bit.tube [185.185.24.228]
over a maximum of 30 hops:
1 2 ms 2 ms 2 ms dsldevice.lan [192.168.1.254]
2 13 ms 18 ms 12 ms gi12-0-0-441.ptn-ag04.plus.net [84.93.253.72]
3 14 ms 12 ms 13 ms gi2-1-444.ptn-gw01.plus.net [84.93.253.79]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Times out after step 3 going onto backbone (guess). Cant reach colindale core.
I dont have any software locally to monitor - however monitis.com reports look good for the last two days.
Not sure what two location/datacenters montis use for monitoring either. Its destined for europe though and not trancontinental. Although hops from and tracerts run well to location during whiteouts. Seems to be a localised problem.
I wonder if its getting stuck in any 'filtering' maybe, as a video streaming site it probably has adult traffic. Or I was thinking maybe 'unlimited' data was being limited?
Ta
Baz
Re: Intermittent routing @ colindale for specific address
07-11-2018 3:36 PM
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Re: Intermittent routing @ colindale for specific address
08-11-2018 12:05 PM
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Hi @bazzais
We've just updated the ticket on your account with more information regarding this.
If you can let us know when you've responded we'll get that passed on to the right people
Re: Intermittent routing @ colindale for specific address
10-11-2018 6:23 PM
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Thanks for the update and the proactive approach - always a pleasure being a customer of yours.
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