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IP profile on 80/20 FTTC Trial

jamesanstee
Grafter
Posts: 473
Thanks: 5
Registered: 20-04-2012

IP profile on 80/20 FTTC Trial

Hi  my ip profile seems to have dropped on the 80/20 fttc trial before the profile was set at 70.35Mbps  but now this seems to have been capped at 60.2 my speed has been rock solid on the 70.35 profile and don't understand why this has dropped . Is there any chance this can be put back to the profile i had before ?
This is the speed im getting now compared to the 68 i was getting before 
11 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: IP profile on 80/20 FTTC Trial

Hi jamesanstee,
As the Digi Care Team will not be in now until Tuesday due to the Bank Holiday, I'll take a look into this issue for you tonight when I'm back into the office. I'll keep you posted on here with any update with regards to your profile for you Smiley
Chris Pettitt
Cloud Environments Engineer
jamesanstee
Grafter
Posts: 473
Thanks: 5
Registered: 20-04-2012

Re: IP profile on 80/20 FTTC Trial

IP profile seems to have increased slightly but the upload seems a little slower than before .
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: IP profile on 80/20 FTTC Trial

Would you mind running this speed tester please and posting your results?
http://speedtester.bt.com/beta/
Chris Pettitt
Cloud Environments Engineer
jamesanstee
Grafter
Posts: 473
Thanks: 5
Registered: 20-04-2012

Re: IP profile on 80/20 FTTC Trial

Bt speedtester Beta  shows the speed as 63.76Mbps   upload 6.71Mbps  
also a speedtest from speedtester.bt.com   FAQ


1. Best Effort Test:  -provides background information.
Download Speed
46 Mbps
 
0 Mbps 64.12 Mbps
Max Achievable Speed
Download speedachieved during the test was - 46 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-64.12 Mbps .
Additional Information:
IP Profile for your line is - 64.12 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
12.47 Mbps
 
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 12.47Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

my ip profile before was 70.34Mbps and had been since i went onto the trial
Here is an updated speedtest done at 20-58pm
FAQ


1. Best Effort Test:  -provides background information.
Download Speed
40 Mbps
 
0 Mbps 64.12 Mbps
Max Achievable Speed
Download speedachieved during the test was - 40 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-64.12 Mbps .
Additional Information:
IP Profile for your line is - 64.12 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
8.82 Mbps
 
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 8.82Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

jamesanstee
Grafter
Posts: 473
Thanks: 5
Registered: 20-04-2012

Re: IP profile on 80/20 FTTC Trial

Just performed a new speedtest and speed is slower again
jamesanstee
Grafter
Posts: 473
Thanks: 5
Registered: 20-04-2012

Re: IP profile on 80/20 FTTC Trial

Another speedtest run at 21-08pm  would have done this via the bt speedtester but can't seem to access that page .
mxs
Grafter
Posts: 70
Registered: 08-12-2010

Re: IP profile on 80/20 FTTC Trial

I notice your speedtest runs are against different servers - to get a good idea of how your speed is varying I would suggest always selecting exactly the same server (I would pick one that gives a good consistent result - some seem less able to handle higher speeds than others).
Not saying you do not have some kind of issue of course 'cos it does not loo right even allowing for some variation. Wink
jamesanstee
Grafter
Posts: 473
Thanks: 5
Registered: 20-04-2012

Re: IP profile on 80/20 FTTC Trial

IP profile seems to have returned to normal now so fingers crossed this is resolved but will keep an eye on it over the next 48hours
FAQ


1. Best Effort Test:  -provides background information.
Download Speed
54 Mbps
 
0 Mbps 70.61 Mbps
Max Achievable Speed
Download speedachieved during the test was - 54 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-70.61 Mbps .
Additional Information:
IP Profile for your line is - 70.61 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
11.88 Mbps
 
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 11.88Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

jamesanstee
Grafter
Posts: 473
Thanks: 5
Registered: 20-04-2012

Re: IP profile on 80/20 FTTC Trial

My ip profile seems to have dropped again but through a fault of my own and tripping over the modem cable is there any way i can get the ip profile back up to the 74.85Mbps i had before .
jamesanstee
Grafter
Posts: 473
Thanks: 5
Registered: 20-04-2012

Re: IP profile on 80/20 FTTC Trial

just performed a speed test and notice my ping time has gone from 10ms to over 50  and download speed dropped by more than half
KevinG
Rising Star
Posts: 979
Thanks: 6
Fixes: 1
Registered: 05-11-2008

Re: IP profile on 80/20 FTTC Trial

Quote from: jamesanstee
My ip profile seems to have dropped again but through a fault of my own and tripping over the modem cable is there any way i can get the ip profile back up to the 74.85Mbps i had before .

I'm afraid you just have to wait. There is no guarantee it will get back to what it was before.