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Help switching from BT to Plusnet

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lindy
Newbie
Posts: 4
Registered: 13-02-2018

Help switching from BT to Plusnet

Hi,

 

I'm currently with BT not out of choice but because it was the only available provider due to my FTTP connection. My contract is up at the end of April and they have advised that I will be charged £49.99 a month for their 76mb package which seems expensive compared to the £31.99 Plusnet package for the same speed.

 

I would like to move to Plusnet and have seen people have managed to do this through moving to an ADSL connection then joining the FTTP trial but I'm at a loss as to how I do this and what steps I need to take in what order.

 

Please could someone advise what steps I need to take to do this, it would be much appreciated.

9 REPLIES
Browni
Aspiring Hero
Posts: 2,264
Thanks: 771
Fixes: 45
Registered: 02-03-2016

Re: Help switching from BT to Plusnet

First of all you need to check if ADSL is available!

What does this show (obscure any personal info)

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
lindy
Newbie
Posts: 4
Registered: 13-02-2018

Re: Help switching from BT to Plusnet

Hi,

 

Thank you for the information and link I have checked my number and get the following error message.

 

There is no data available for this number. This could be either because it is not a BT line or it is a new BT number that has just been provided. Most new numbers will appear on the checker 24 hours after BT has installed the line.

The line has been active for over 18 months so I'm not sure what the issue is.

Plusnet Help Team
Plusnet Help Team
Posts: 4,287
Thanks: 907
Fixes: 181
Registered: 25-03-2015

Re: Help switching from BT to Plusnet

Have you tried the address checker option?

I'm not 100% sure if dslchecker will advise of availability for the number if the phone is also provided over fibre
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
lindy
Newbie
Posts: 4
Registered: 13-02-2018

Re: Help switching from BT to Plusnet

Hi, thank you for the reply.

 

I have checked using my address and get the following information:

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTP Availability Date

FTTP Install Process

WBC FTTP Up to 330 Up to 50 -- Available 2 Stage  

Other Offerings

     

Availability Date

 
VDSL Multicast -- -- -- Available --  
 

 

Plusnet Help Team
Plusnet Help Team
Posts: 4,287
Thanks: 907
Fixes: 181
Registered: 25-03-2015

Re: Help switching from BT to Plusnet

I'm afraid it looks like you may be in an FTTP only area Sad

I'm sorry to say we wouldn't be able to provide a service for you to become an existing customer and therefore become eligible for the fibre trial.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
lindy
Newbie
Posts: 4
Registered: 13-02-2018

Re: Help switching from BT to Plusnet

Thanks for your reply and how disappointing.

 

 

I think it's disgusting that I'm stuck with BT's extortionate rates as there's no competition or other options Sad

 

Do you know when Plusnet will rollout FTTP?

Plusnet Help Team
Plusnet Help Team
Posts: 4,287
Thanks: 907
Fixes: 181
Registered: 25-03-2015

Re: Help switching from BT to Plusnet


@lindy wrote:

Do you know when Plusnet will rollout FTTP?


I'm afraid I don't have any information on if/when that may be Undecided

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Community Veteran
Posts: 1,481
Thanks: 236
Fixes: 31
Registered: 13-08-2015

Re: Help switching from BT to Plusnet

@lindy no need to stick with BT, have a look at this ISP Review article for some other options.

bmc
Pro
Posts: 872
Thanks: 172
Fixes: 6
Registered: 28-02-2017

Re: Help switching from BT to Plusnet

@lindy

Have a look at the following website. Under the menu heading Fibre Broadband there is a sub heading "Ultrafast Broadband"

 

Click on this and then another clicks will take you to a list of companies who provide a FTTP service. Don't know many of them but Zen Internet could be worth a look.

https://www.openreach.co.uk/orpg/home/index.do

 

Brian