Hi there,
I moved into a house in a semi country location a year ago which was connected directly to the exchange via an EO line. About 8 months ago, BTOpenreach (or contractors on their behalf) came along and replaced all the telegraph poles and installed overhead fibre from the telegraph poles directly to the nearest fibre cabinet nearly two miles away. I spoke to the engineers at the time and they said it was part of the FTTP rollout. There are bundles of rolled up fibre cables attached to the telegraph poles waiting to be connected to each property. The engineer said that he expected FTTP to be made available in around 3 months time.
8 months later, it's still not available. I've tried my best to get hold of Openreach via their official channels (e-mail, twitter etc) but am repeatedly hitting my head against a brick wall. I either get no response at all or I am told that "you are not in the plans for FTTP". However, that's very clearly not the case.
Is there anything anyone at Plus Net can do to simply get a sensible update from Openreach? Or at least get a contact of someone based in the UK that I can get an update from? They don't seem to offer any telephone support at all and that's extremely frustrating given that all e-mails are responded to by people clearly based offshore.
My postcode is: G78 3AE. My telephone number is 0141 881 3720 (I can make this public as there's no phone actually connected!).
Any advice/support much appreciated.
