cancel
Showing results for 
Search instead for 
Did you mean: 

Has the trial ended?

Grafter
Posts: 51
Thanks: 8
Registered: ‎16-11-2017

Has the trial ended?

After my installation yesterday neighbours are keen to get on board.

One has already phoned up this morning. She is an existing PlusNet customer but has been told the trial is no more. Is this really the case or do some people just not know how to deal with that enquiry?
5 REPLIES 5
All Star
Posts: 1,344
Thanks: 317
Fixes: 16
Registered: ‎28-02-2017

Re: Has the trial ended?

Because it's a Trial it's not been integrated into PlusNet back office systems. Hence if you speak to a customer advisor they'll likely know little if anything about it.

 

Very few staff have been trained up on it and the only real support is through this forum.

 

If your neighbour wants FTTP she'll need to login to her PlusNet Members page and submit a Support question at

https://portal.plus.net/wizard/?wizard_id=20

 

Brian

Plusnet Help Team
Plusnet Help Team
Posts: 8,112
Thanks: 981
Fixes: 398
Registered: ‎01-01-2012

Re: Has the trial ended?

That's certainly not the case as far as I'm aware.

 

If she wants to sign up she'll need to do it by going here as it can't be done over the phone.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Newbie
Posts: 3
Registered: ‎30-11-2017

Re: Has the trial ended?

Would you mind telling us how the cost of FTTP with Plusnet compares with what BT would charge? Thanks.

All Star
Posts: 1,344
Thanks: 317
Fixes: 16
Registered: ‎28-02-2017

Re: Has the trial ended?

The PlusNet FTTP packages are based of their FTTC products - same price and speeds. It should be noted they are for PlusNet customers only.

 

The bonus is you can, if so desired, cancel your phone line after you're up and running. There is a surcharge of £2.50 a month for no line but it  works out at £17.49 a month for an up to 38 service.

 

Brian

Plusnet Help Team
Plusnet Help Team
Posts: 17,979
Thanks: 5,726
Fixes: 963
Registered: ‎21-04-2017

Re: Has the trial ended?

The PlusNet FTTP packages are based of their FTTC products - same price and speeds.

This is partly correct. The costs are based on the FTTC products without any discounts.

 

So for Unlimited Fibre Extra it's £19.99, or Unlimited Fibre it's £14.99.

Add line rental of £18.99 on to that. However as Brian has advised, once the FTTP is up and running you can choose to drop the line rental and pay £2.50 more to the fibre package, though you may need to pay off the phone side of the contract.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team