HELP: Best way to cancel phone line but retain number for VOIP
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Full Fibre
- :
- Re: HELP: Best way to cancel phone line but retain...
16-11-2016 12:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hey all, having just had FTTP installed I'm looking into VOIP due to the lower costs/increased value for money.
However, I would like to keep my current number. Reading on Vonage's website suggests I open an account with them then request a number migration from my current supplier (Plusnet)?
Is this the best option? Or is there an easier option? @MattyC, @HarryB
TIA
Lee
Fixed! Go to the fix.
Re: HELP: Best way to cancel phone line but retain number for VOIP
16-11-2016 11:37 AM - edited 16-11-2016 11:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I think that's likely the best option.
What I would ask is that you let us know when the number migrates away, so we can close down any tickets that are created to close the account and prevent the cancellation of your broadband service.
When the number migrates away (Especially off of the BT Network) the account will prompt us to close it, as any normal broadband service would be ceased if the phone line was moved off of the BT network.
EDIT: The above is what I did over on this thread: https://community.plus.net/t5/Fibre-To-The-Premises-trial/FTTP-Moving-number-to-a-VOIP-Provider/m-p/...
dazrog PM'd me confirming the date his phone service was due to leave and then gave me a reminder on the day his services left so I could tidy up the account and keep it open as broadband only on FTTP
Re: HELP: Best way to cancel phone line but retain number for VOIP
16-11-2016 12:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
think that's likely the best option.
That's the only option to keep the number. In order to port a number to voip it must be a live one and you need to provide some proof of ownership of the number e.g. a phone bill. The port mechanism will automatically cease the landline.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: HELP: Best way to cancel phone line but retain number for VOIP
22-11-2016 6:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've messaged you @HarryB because I've now got my swap over date but also they're telling me I have to pay a cancellation fee for my BB and customer services have no idea about the FTTP trial as per usual :o(
Re: HELP: Best way to cancel phone line but retain number for VOIP
23-11-2016 2:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
HarryB wrote:
What I would ask is that you let us know when the number migrates away, so we can close down any tickets that are created to close the account and prevent the cancellation of your broadband service.
When the number migrates away (Especially off of the BT Network) the account will prompt us to close it, as any normal broadband service would be ceased if the phone line was moved off of the BT network.
As your number is migrating away from the BT Network, the account prompting closure of the account following this.
Apologies for any confusion from my previous post, what I meant to say was contact myself or @MattyC, as opposed to contact us, when the number migrates away, so we can close down any tickets that are created to close the account and prevent the cancellation of your broadband service.
I see an advisor has put a ticket in the FTTP Provides pool... So I've escalated this to myself and I'll check back when the number is due to migrate away.
Re: HELP: Best way to cancel phone line but retain number for VOIP
23-11-2016 3:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Cheers
Lee
Re: HELP: Best way to cancel phone line but retain number for VOIP
27-11-2016 8:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@HarryB switchover day tomorrow if you can keep an eye out for me so my internet doesn't go off?
Cheers mate
Lee
28-11-2016 4:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @landerson07
I've made sure the cancellation ticket has been closed with no action and also made sure there is a clear not on the account advising it is now FTTP Broadband only.
I hope this helps
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Full Fibre
- :
- Re: HELP: Best way to cancel phone line but retain...