Fttp activation?
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Re: Fttp activation?
28-09-2018 11:59 AM
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Mine has been solidly on 10Mbps since Day 1, so, not seen 20 at all, yet!
Re: Fttp activation?
28-09-2018 5:44 PM
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Hi @MysteryMan1,
Just to confirm, are you connecting via an Ethernet connection when receiving these speedtest results or via Wi-Fi? Additionally are you experiencing the same issue across multiple devices?
Re: Fttp activation?
28-09-2018 5:47 PM
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Re: Fttp activation?
28-09-2018 5:47 PM - edited 28-09-2018 5:48 PM
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The majority of speed tests are done on a direct Ethernet cable connection to router.
Some have been done on a WiFi connection to tablet.
The d/l speeds on WiFi are a bit less than Ethernet, but, u/l are consistently around 9Mbps irrespective of connection
Re: Fttp activation?
30-09-2018 11:01 AM
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Diagnostic checks on our side don't point towards any obvious problems with upload but I would report a fault as your next step if that continues to be an issue: http://faults.plus.net
01-10-2018 2:38 PM - edited 01-10-2018 2:43 PM
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Hiya @MysteryMan1
Firstly i'm really happy to see your FTTP order has finally completed after so long of waiting.
Regarding your speeds I think I've fixed/arranged for this to be fixed for you now by scheduling your account to move to the appropriate package, which should happen tomorrow.
let me know how it goes.
Re: Fttp activation?
01-10-2018 5:19 PM
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Thanks. I thought it might be something like that and will respond tomorrow.
Re: Fttp activation?
01-10-2018 5:26 PM
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Re: Fttp activation?
02-10-2018 8:35 AM - edited 02-10-2018 8:36 AM
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Yay! That has sorted it and speed is now 74/20.
Well happy.....many thanks!
Re: Fttp activation?
02-10-2018 9:30 AM
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