For attn of Dave: Drop phone line
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For attn of Dave: Drop phone line
08-11-2015 3:42 PM
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I raised a ticket with a question 2 weeks ago but I guess PN don't monitor those tickets.
- Firstly, I'd like to drop my line rental with BT but not lose my FTTP trial package with PN. How can this be achieved?
- Secondly, I'd like to upgrade my package to an unlimited package and retain my 100/30 trial speed. Is this possible?
Thanks
P.S. I'm aware from other threads that it's certainly possible to drop the phone line. I'm after specific advice on how to go about notifying PN in preparation for this happening without an interruption to my FTTP service.
Re: For attn of Dave: Drop phone line
10-11-2015 11:51 AM
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Can someone from PN respond to this and help me?
I marked it for the attention off Dave but perhaps there are other CS staff who can action this for me.
I've been waiting for 2 weeks+ now for a response.
Thanks.
Re: For attn of Dave: Drop phone line
10-11-2015 1:18 PM
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Re: For attn of Dave: Drop phone line
22-11-2015 11:24 AM
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Quote from: buntrob Matthew Wheeler is always very helpful regarding FTTP you can try giving him a nudge in private message
Thanks for the reply.
I tried Matthew Wheeler but after a week he's no more responsive than anyone else on this forum.
I spoke to the CS team on the phone and they tried upgrading me to an unlimited package but they couldn't apply my FTTP profile speed of 100/30 (or is that 20?).
In fact the chap on the phone suggested PMing Matthew for help too.
Not sure what else to do. I've been trying to for a month to even get an acknowledgement to my request.
Re: For attn of Dave: Drop phone line
22-11-2015 11:26 AM
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For me, it would be much more worth getting unlimited than losing 15Mbps.
Re: For attn of Dave: Drop phone line
23-11-2015 12:32 PM
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Re: For attn of Dave: Drop phone line
24-11-2015 12:08 PM
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I'm sorry for the delay in replying to you. I can confirm that we can remove the phone line on FTTP products, but please be aware that the cost would increase by £2.50.
Also I can transfer you to the Unlimited from your next billing date. Just let me know if this is something you wish to do and I'll get it arranged for you. Thanks.
Re: For attn of Dave: Drop phone line
24-11-2015 12:17 PM
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Thanks.
dick:quote
Re: For attn of Dave: Drop phone line
24-11-2015 2:26 PM
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No problem, I can arrange that.
I've placed a note on your account saying do not cease if phone line removed with BT as line not required on FTTP.
In terms of the Unlimited you can have this at £12.49 per month on a new 12 month contract or £14.99 per month on a no contract option, which would you prefer this to be changed to? Thanks.
Re: For attn of Dave: Drop phone line
24-11-2015 11:17 PM
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£12.49 per month on a new 12 month contract, please.
Can you confirm that all else will stay the same? Line speed etc.
Thanks for your help on both these issues, it's much appreciated.
Re: For attn of Dave: Drop phone line
02-12-2015 6:27 PM
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Did the new contract order go through? I can't see any change on my account and my billing date (27/11) has passed since we last spoke.
Thanks.
Re: For attn of Dave: Drop phone line
03-12-2015 9:13 AM
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Re: For attn of Dave: Drop phone line
03-12-2015 6:11 PM
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Can you explain the significance of the billing date?
Will the unlimited downloads be effective immediately and the new charge pro-rated for the remainder of the month?
Or, will I have to wait until my next billing date for the unlimited downloads and the new charge to apply?
Thanks.
Re: For attn of Dave: Drop phone line
04-12-2015 10:33 AM
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However as this had been offered and agreed in advance of this, I arranged for the change to be forced through as we'd not picked up your response in time.
Unlimited downloads are effective immediately and the new price will come in to effect from your next billing date.
Re: For attn of Dave: Drop phone line
04-12-2015 1:59 PM
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