cancel
Showing results for 
Search instead for 
Did you mean: 

Fibre speed slows down at peak times(?)

clanla
Grafter
Posts: 113
Thanks: 3
Registered: 04-10-2012

Fibre speed slows down at peak times(?)

Hi

We were connected up to FTTP about three weeks ago on the 38Mbps speed and it is generally working great (being about 20 times what we got on ADSL).  The Ookla speedtest mostly shows it solidly at the right speed.  However at what I guess to be peak times (mostly weekends and evenings) it is often much slower, typically in the 20s but sometimes even below 10.  I am confident that it is not that I am doing other things while running the speed test.

Can anything be done about this?

6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 17,624
Thanks: 610
Fixes: 158
Registered: 05-04-2007

Re: Fibre speed slows down at peak times(?)

If the speeds drop at peak times I'd definitely advise reporting a fault to us at https://faults.plus.net so we can get this looked in to.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
clanla
Grafter
Posts: 113
Thanks: 3
Registered: 04-10-2012

Re: Fibre speed slows down at peak times(?)

OK, will do that the next time it is on a go-slow.

Thanks.

clanla
Grafter
Posts: 113
Thanks: 3
Registered: 04-10-2012

Re: Fibre speed slows down at peak times(?)

I have submitted a ticket (#152126346) but it doesn't seem to be getting me very far. I have pointed out three times now that it runs slow at peak times, along with details of speedtest results including a file of results showing that it is at peak times that it slows down, but so far no progress has been made.  Should I expect that it takes 6 days for a reply every time I provide answers to questions on the ticket?

Plusnet Help Team
Plusnet Help Team
Posts: 3,617
Thanks: 759
Fixes: 184
Registered: 21-04-2017

Re: Fibre speed slows down at peak times(?)

Sorry about the lack of response on your fault ticket.


It looks like your service is running on a hot virtual path.

This pretty much means that the equipment at the exchange is overutilised and above threshold. This was due to be fixed on the 30th June. We've been advised that the new fix date is set for November this year.

Instead of waiting, I've contacted our suppliers to see if we can move your service to a cooler VP.

This is possible, but there are only 2 other VPs available.

One of which is in the same state as the one you're currently provided by.

 

The other one is just below threshold which means it's almost in the same state. I've arranged for your service to be moved to that one which should happen within 24 hours, but I'm advised that it's simply a matter of time before that's also impacted.

Sorry that it's not the best of news.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
clanla
Grafter
Posts: 113
Thanks: 3
Registered: 04-10-2012

Re: Fibre speed slows down at peak times(?)

OK, thanks Anoush.  That probably explains why even though the area was all wired up a little while ago only a proportion of residents are able to order FFTP at the moment.  I guess OpenReach is rationing the release until the servers are available.  Yet another case of superb planning on the part of OpenReach. Assuming that it is OpenReach that provide the kit.

Thanks for your help

Colin

Plusnet Help Team
Plusnet Help Team
Posts: 3,617
Thanks: 759
Fixes: 184
Registered: 21-04-2017

Re: Fibre speed slows down at peak times(?)

I think the responsibility lies with BT Wholesale, but yeah it doesn't sound like good planning.

No problems, hopefully you'll get a bit more speed tomorrow and it holds until the fix is applied.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team