cancel
Showing results for 
Search instead for 
Did you mean: 

FTTP

Nolly
Newbie
Posts: 1
Registered: ‎10-09-2018

FTTP

I joined the FTTP trial and had the ONT put in on 30th Aug. It could not be activated as the engineer found a fault on the pole outside. I had a message from Plusnet saying it had been fitted and I should be able to use it, but there was an internal memo attached stating it wasn't working due to the Openreach fault and would be reviewed on the 6th Sept. Plusnet then disconnected my phone line so I have no broadband at home at all (my agreement was to stop my normal broadband and disconnect the phone line when FTTP was up and running). I have replied to my message stating that the fibre connection was not working but have had no response whatsoever. I also tried phoning Plusnet to report it, but the employee I spoke to said he didn't understand my situation. He didn't ask my name or for any details whatsoever.

How do I get some help or response as to what is going on?

1 REPLY 1
Strat
Moderator
Moderator
Posts: 30,198
Thanks: 3,225
Fixes: 495
Registered: ‎14-04-2007

Re: FTTP

Moderator's note:

Thread moved to FTTP Trial board to try and raise its profile.

Customer and Forum Moderator. Windows 10 Firefox 86.0 (64-bit)