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FTTP (trial) recent connection drops (Bradwell Abbey)

JakTheBiscuit
Grafter
Posts: 149
Registered: 10-08-2007

FTTP (trial) recent connection drops (Bradwell Abbey)

After a long period of stabillity (> 1 year I think), in July 2015 have had 4 recent connection drops (Bradwell Abbey).
The last one was about 25 mins ago and have just reconnected so posting this straight away.
Powering off the BT Openreach modem for 20 mins seems to solve them mostly.
On the hottest day of the year, experienced a red LED on the BT modem at the LOS position, and this connection drop lasted several hours.
I was concerned that when I got through to Plusnet customer services (online chat) they told me they would not raise a ticket for me as they do not consider trials as part of normal service!  Someone at Plusnet please confirm that this is not the case!?  Angry Embarrassed Shocked
9 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: FTTP (trial) recent connection drops (Bradwell Abbey)

Yeah that's not right, apologies. I'll give them a telling off on your behalf.
<img src="http://community.plus.net/visualradius/generated/image14367772928110.png"/>
I see a few cut outs here. However, a bit of consistency other than yesterday afternoon. Are you ok to keep monitoring for now, and if these cut outs increase, are you ok to let me know?
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
JakTheBiscuit
Grafter
Posts: 149
Registered: 10-08-2007

Re: FTTP (trial) recent connection drops (Bradwell Abbey)

Thanks, and yes I'll let you know if further cut-outs occur.
JakTheBiscuit
Grafter
Posts: 149
Registered: 10-08-2007

Re: FTTP (trial) recent connection drops (Bradwell Abbey)

Quote from: MattyC
I see a few cut outs here. However, a bit of consistency other than yesterday afternoon. Are you ok to keep monitoring for now, and if these cut outs increase, are you ok to let me know?

Just had another connection drop, starting around 1648 hrs today, with a red LED on the BT modem at the LOS position.
JakTheBiscuit
Grafter
Posts: 149
Registered: 10-08-2007

Re: FTTP (trial) recent connection drops (Bradwell Abbey)

Quote from: MattyC
I see a few cut outs here. However, a bit of consistency other than yesterday afternoon. Are you ok to keep monitoring for now, and if these cut outs increase, are you ok to let me know?

Currently having a connection drop, started around 1903 hrs today, with a red LED on the BT modem at the LOS position.
JakTheBiscuit
Grafter
Posts: 149
Registered: 10-08-2007

Re: FTTP (trial) recent connection drops (Bradwell Abbey)

Had another connection drop last night, starting around 2210 hrs, with a red LED on the BT modem at the LOS position.
JakTheBiscuit
Grafter
Posts: 149
Registered: 10-08-2007

Re: FTTP (trial) recent connection drops (Bradwell Abbey)

Had another connection drop today starting around 1019 hrs, with a red LED on the BT modem at the LOS position.
This is still a problem now, even after powering off the BT openreach modem for 20 mins.
JakTheBiscuit
Grafter
Posts: 149
Registered: 10-08-2007

Re: FTTP (trial) recent connection drops (Bradwell Abbey)

Connection now back up, after powering off the BT modem for 40 mins.
PeterPan
Grafter
Posts: 33
Thanks: 1
Registered: 09-08-2010

Re: FTTP (trial) recent connection drops (Bradwell Abbey)

I don't want to appear smug (honestly), but I am also on "the Plusnet FTTP Trial" on Bradwell Abbey and have not noticed any problems.  In fact, I have had only one outage in almost 5 years.
I don't suppose this helps you very much, but it does show that it is not the whole of Bradwell Abbey.
Good luck.
Peter
JakTheBiscuit
Grafter
Posts: 149
Registered: 10-08-2007

Re: FTTP (trial) recent connection drops (Bradwell Abbey)

Hi Peter,
Yes I had had a stable connection for a long time prior to July 2015, too.  I am guessing my connection is through a card at the local exchange which has developed a fault - possibly a tendency to overheat.