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FTTP speeds seem a bit slow on unlimited fibre (33mbps instead of 40mbps)

drFishFlan
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Registered: 13-08-2014

FTTP speeds seem a bit slow on unlimited fibre (33mbps instead of 40mbps)

Hi Guys... I "think" I should be on around 40mbps but every test I do when linked directly to my router over network cable says I am only getting 33mbps. I this the normal speed for unlimited fibre?

I am sure it was supposed to be 40mbps ... but perhaps I got it wrong.

Thanks

12 REPLIES
SpendLessTime
Aspiring Hero
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Registered: 21-09-2009

Re: FTTP speeds seem a bit slow on unlimited fibre (33mbps instead of 40mbps)

@drFishFlan

I'm on the 80/20 FTTP and my speeds are normally 76Mbps/20Mbps from the BTW speedtest at http://www.speedtest.btwholesale.com/ . What does this test show for you?

Also what does this say https://portal.plus.net/my.html?action=data_transfer_speed as for me it says 80Mb.

You do lose a bit of speed  from the quoted product due to network overhead.

drFishFlan
Dabbler
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Registered: 13-08-2014

Re: FTTP speeds seem a bit slow on unlimited fibre (33mbps instead of 40mbps)

This is the result of my most recent test... but it is always this speed or a little lower.

http://image.prntscr.com/image/172daa3bd9cc46b2b8fd15a7832981a6.png

drFishFlan
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Registered: 13-08-2014

Re: FTTP speeds seem a bit slow on unlimited fibre (33mbps instead of 40mbps)

Aha!

Thanks.. I am capped at 35mbps

 

http://image.prntscr.com/image/8c5cc9ac7b28407288073fa1ba304028.png

 

Is this correct? I thought it should be 40mbps on fttp unlimited?

Ta

SpendLessTime
Aspiring Hero
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Registered: 21-09-2009

Re: FTTP speeds seem a bit slow on unlimited fibre (33mbps instead of 40mbps)

Given your upload is set to 20Mbps, I think that something is not set correctly as that seems to indicate that you are on the 80/20 product. @BasilBrush could you please check this 

drFishFlan
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Re: FTTP speeds seem a bit slow on unlimited fibre (33mbps instead of 40mbps)

I am fairly sure that I am not on the 20/80

 

Thanks

SpendLessTime
Aspiring Hero
Posts: 2,375
Thanks: 584
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Registered: 21-09-2009

Re: FTTP speeds seem a bit slow on unlimited fibre (33mbps instead of 40mbps)

It shouldn't be set to that speed, it is just odd. I hope Basil will look at your account and check out all the settings.

SpendLessTime
Aspiring Hero
Posts: 2,375
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Registered: 21-09-2009

Re: FTTP speeds seem a bit slow on unlimited fibre (33mbps instead of 40mbps)

@drFishFlan

You need to edit that image as it shows your phone number Sad

drFishFlan
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Registered: 13-08-2014

Re: FTTP speeds seem a bit slow on unlimited fibre (33mbps instead of 40mbps)

Thanks

 

Updated

Plusnet Staff
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Registered: 30-11-2016

Re: FTTP speeds seem a bit slow on unlimited fibre (33mbps instead of 40mbps)

If you can send me your account username via PM @drFishFlan then I'll gladly check this for you as @SpendLessTime states.

Hope to hear from you in a bit,

Mark

 Mark Duell
 Plusnet Support
drFishFlan
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Re: FTTP speeds seem a bit slow on unlimited fibre (33mbps instead of 40mbps)

Done

Thanks

Plusnet Staff
Plusnet Staff
Posts: 95
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Fixes: 6
Registered: 30-11-2016

Re: FTTP speeds seem a bit slow on unlimited fibre (33mbps instead of 40mbps)

Alex,

As you are on the Unlimited Fibre package for FTTP as opposed to Unlimited Fibre Extra on FTTP; this explains why you are getting the lesser speeds. I've, however, looked to bump it up to a maximum of 40Mbps though. If you wanted to have the up to 76Mbps speed then we'd have to change the package onto the Fibre Extra which is £5.00 more a month. If you need any further help, as long it's not technical (I have very little knowledge in Technical Support matters), then drop me a further PM.

Kind Regards,

Mark (Basil)

 Mark Duell
 Plusnet Support
drFishFlan
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Re: FTTP speeds seem a bit slow on unlimited fibre (33mbps instead of 40mbps)

Thanks very much for your help Basil

Alex