FTTP speeds seem a bit slow on unlimited fibre (33mbps instead of 40mbps)
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FTTP speeds seem a bit slow on unlimited fibre (33mbps instead of 40mbps)
24-02-2017 8:25 AM
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Hi Guys... I "think" I should be on around 40mbps but every test I do when linked directly to my router over network cable says I am only getting 33mbps. I this the normal speed for unlimited fibre?
I am sure it was supposed to be 40mbps ... but perhaps I got it wrong.
Thanks
Re: FTTP speeds seem a bit slow on unlimited fibre (33mbps instead of 40mbps)
24-02-2017 8:49 AM
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I'm on the 80/20 FTTP and my speeds are normally 76Mbps/20Mbps from the BTW speedtest at http://www.speedtest.btwholesale.com/ . What does this test show for you?
Also what does this say https://portal.plus.net/my.html?action=data_transfer_speed as for me it says 80Mb.
You do lose a bit of speed from the quoted product due to network overhead.
Re: FTTP speeds seem a bit slow on unlimited fibre (33mbps instead of 40mbps)
24-02-2017 8:50 AM
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This is the result of my most recent test... but it is always this speed or a little lower.
http://image.prntscr.com/image/172daa3bd9cc46b2b8fd15a7832981a6.png
Re: FTTP speeds seem a bit slow on unlimited fibre (33mbps instead of 40mbps)
24-02-2017 8:52 AM - edited 24-02-2017 8:56 AM
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Aha!
Thanks.. I am capped at 35mbps
http://image.prntscr.com/image/8c5cc9ac7b28407288073fa1ba304028.png
Is this correct? I thought it should be 40mbps on fttp unlimited?
Ta
Re: FTTP speeds seem a bit slow on unlimited fibre (33mbps instead of 40mbps)
24-02-2017 8:52 AM
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Given your upload is set to 20Mbps, I think that something is not set correctly as that seems to indicate that you are on the 80/20 product. @BasilBrush could you please check this
Re: FTTP speeds seem a bit slow on unlimited fibre (33mbps instead of 40mbps)
24-02-2017 8:54 AM
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I am fairly sure that I am not on the 20/80
Thanks
Re: FTTP speeds seem a bit slow on unlimited fibre (33mbps instead of 40mbps)
24-02-2017 8:54 AM
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It shouldn't be set to that speed, it is just odd. I hope Basil will look at your account and check out all the settings.
Re: FTTP speeds seem a bit slow on unlimited fibre (33mbps instead of 40mbps)
24-02-2017 8:55 AM
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You need to edit that image as it shows your phone number
Re: FTTP speeds seem a bit slow on unlimited fibre (33mbps instead of 40mbps)
24-02-2017 8:56 AM
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Thanks
Updated
Re: FTTP speeds seem a bit slow on unlimited fibre (33mbps instead of 40mbps)
24-02-2017 8:57 AM
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If you can send me your account username via PM @drFishFlan then I'll gladly check this for you as @SpendLessTime states.
Hope to hear from you in a bit,
Mark
Re: FTTP speeds seem a bit slow on unlimited fibre (33mbps instead of 40mbps)
24-02-2017 8:59 AM
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Done
Thanks
Re: FTTP speeds seem a bit slow on unlimited fibre (33mbps instead of 40mbps)
24-02-2017 9:09 AM
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Alex,
As you are on the Unlimited Fibre package for FTTP as opposed to Unlimited Fibre Extra on FTTP; this explains why you are getting the lesser speeds. I've, however, looked to bump it up to a maximum of 40Mbps though. If you wanted to have the up to 76Mbps speed then we'd have to change the package onto the Fibre Extra which is £5.00 more a month. If you need any further help, as long it's not technical (I have very little knowledge in Technical Support matters), then drop me a further PM.
Kind Regards,
Mark (Basil)
Re: FTTP speeds seem a bit slow on unlimited fibre (33mbps instead of 40mbps)
24-02-2017 9:10 AM
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Thanks very much for your help Basil
Alex
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