cancel
Showing results for 
Search instead for 
Did you mean: 

FTTP product change question

digitalfixer
Grafter
Posts: 39
Thanks: 1
Registered: 20-11-2010

FTTP product change question

Hi, I have been on the FTTP trial for several years now and lucky enough to also get on the 330/30 trial. However whilst my current 250Gb product has been sufficient up to now I am starting to do a lot more downloading and wondered if I could change from my current 250gb limited product to an unlimited product and still stay on the 330/30 line speed?

I did try asking this via a support ticket 123727946 but was told I could only change if I go back to ADSL which suggests they don't understand about the FTTP trial. Therefore is there any one from the plus net trial team who can advise if such a chafe is possible or what my options are.
2 REPLIES
libbyf
Rising Star
Posts: 68
Thanks: 7
Fixes: 1
Registered: 18-11-2015

Re: FTTP product change question

Sounds like you need to stick with what you've got or drop speed to a current product:

https://community.plus.net/t5/Fibre-To-The-Premises-trial/re-contracting-on-trial/td-p/1304594

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: FTTP product change question

The 330/30 is legacy now, unfortunately. You'd have to take the drop in profile speeds.

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet