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FTTP installed, download stuck on ADSL profile

lewer10
Dabbler
Posts: 15
Registered: 27-02-2013

FTTP installed, download stuck on ADSL profile

Hi,
FTTP now installed and working which is great, however my download speed seems to be stuck on my ADSL profile (about 13mbps). Upload is flying at 20mbps
Can you adjust please
thanks
2 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: FTTP installed, download stuck on ADSL profile

It's part of the process, we need someone to manually change your profile once your order has completed.
I've just got this sorted for you now.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
lewer10
Dabbler
Posts: 15
Registered: 27-02-2013

Re: FTTP installed, download stuck on ADSL profile

thanks for that, now flying at 76mbps  Cheesy