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FTTP completed today - package change?

fourstar71
Newbie
Posts: 1
Registered: 13-11-2015

FTTP completed today - package change?

Friendly OpenReach chap came and completed the setup today - now getting 20mbps up but oddly only 8mbps down?
Actually reading a few other threads here, may be because I am still on a regular ADSL package - how does that get 'flipped' to Fibre?
Thanks
Adrian
2 REPLIES
Community Veteran
Posts: 26,345
Thanks: 600
Fixes: 8
Registered: 10-04-2007

Re: FTTP completed today - package change?

Your speed will be being restricted because of the current line speed here: https://portal.plus.net/my.html?action=data_transfer_speed
When your account gets changed that should go to 80 if you've opted for Extra.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Help Team
Plusnet Help Team
Posts: 12,718
Thanks: 102
Fixes: 31
Registered: 27-04-2007

Re: FTTP completed today - package change?

Hi there,
I've just picked this up and actioned the account change for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team