FTTP coming to my area

[#1]

Let’s not open the whiskey just yet.

[#2]

So tomorrow is my install date! Wish me luck everyone, I'll report back when I know more ☺

[#3]

Good luck.

I'll prep the whiskey.

[#4]

I have been waiting for this day for so long! I finally have FTTP!!!!

72mb down and 21mb up!!!!!!

[#5]

Woo-hoo, that's great news.

We got there in the end!

[#6]

We did, and thank you very much for all of your help @Gandalf, I really appreciate it!

[#7]

Congrats m8, sweet isn't it? Quite amazing that you managed to get Openreach to do this, that's sheer northern grit & persistence No more waiting for things to download ever again - you're all set for the future now

[#8]

It certainly is! I have only used it for a short period of time as I am away this weekend (typical!) but it downloaded an app that would normally take 5 mins, in seconds!!!

Yep I wasn't going to let this get the better of me. The next job is to work out how I can get my neighbours to have it! They are on the same DP but cannot order. The engineer even said to me that he checked the node and i am in port 1, and only port 1 is in use. Fingers crossed I can help them out too!

[#9]

Ok so it looks like I have an issue!!

My fiancé tells me the broadband is down despite it working when I left. And I cannot connect to my cctv remotely, again I could do this earlier.

@Gandalf do you know why this would have been working earlier but now it has gone down?

[#10]

Looks like this was short-lived.

Your FTTP order completed on the supplier systems at about 5pm, so I've now changed your account type accordingly over to your fibre package, though this wouldn't affect your connection.

Our tests are basically just showing this:

Test Outcome	Fail
Test Outcome Code	GTC_FTTP_SERVICE_1005
Description	ONT is down, Check that ONT is plugged in and switched on. Continue submitting trouble report
Main Fault Location	CA
Sync Status	Down
Appointment Required	Y
Fault Report Advised	Y

 Assuming the ONT is powered on still, we'll need to raise a fault with our suppliers and arrange an engineer visit to further investigate. If you can reply to your ticket and/or text I've sent just now, we'll book it in for you.

[#11]

Apparently it is back up again now and working fine. Looks like an intermittent issue.

I'm not home so I can't check the connections but on Monday evening I'll make sure everything is plugged in correctly

[#12]

@strongylad28 @Gandalf

Well done guys, I hope the girlfriend didn't turn the new white box off! But if all goes well Champagne and ticker tape all round.

And now to get the neighbors sorted!

[#13]

@Gandalf are you able to have a check of the connection since it went down, and see if there have been any other drops?

It seems to be working now but I don't know if the fault is intermittent or it was just a one off 

[#14]

Yeah it looks like it may have just been some teething issues. Your connection looks to be stable now, for the past 3 days. (I would paste a visual graph for you but for some reason the insert picture button isn't visible...) Let me know if you have any further issues.

[#15]

Thanks @Gandalf all seems good and working well here.

How would I go about ceasing my old service and PSTN? I know there is an early cancellation fee, could you calculate that for me please?