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FTTP Trialist must move address

rsurfin
Hooked
Posts: 7
Registered: 19-06-2015

FTTP Trialist must move address

Hi I've been on FTTP trial for 2 faultless years. Very very happy with service and speeds but we must move to somewhere with only  vdsl2. Cry  I would like to stay with Plusnet so would like to know what's possible and best way to organise this for FTTP Trialist...   

Thanks for any advice.

Regards Rich

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 3,617
Thanks: 759
Fixes: 184
Registered: 21-04-2017

Re: FTTP Trialist must move address

Hi Rich,

 

Sorry to hear you're moving house to an area not provided by FTTP. Sad

 

If you contact our House Moves team on the below details, we'll be able to provide a service at your new address.

Telephone number:
0800 013 2632 (Selecting option 1, then option 1)

Opening Times:
08:00 - 20:00 Monday to Friday
09:00 - 19:00 Saturday
09:00 - 18:00 Sundays

Once that's completed and you're moved in, let us know here and we'll manually place a cease order to stop the FTTP service.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team