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FTTP Trial

bluey78
Newbie
Posts: 3
Registered: 12-04-2017

FTTP Trial

Hi got FTTP and have unlimited fibre extra .Was expecting speeds of up to 78 mb but getting around 40 mbs. Is this correct
24 REPLIES
grahamt
Rising Star
Posts: 552
Thanks: 10
Registered: 05-04-2008

Re: FTTP Trial

Sounds odd, especially if you really do have FTTP as opposed to FTTC.

What's your upload speed? If it's as low as 2mb/s you may have been put on the wrong package.

Plusnet Help Team
Plusnet Help Team
Posts: 4,017
Thanks: 734
Fixes: 165
Registered: 25-03-2015

Re: FTTP Trial

Welcome to the community forums @bluey78

 

I've checked your connection and it's provisioned correctly on 80/20, however I've noticed that you've only recently changed from Unlimited Fibre to Unlimited Fibre Extra, and following this change but when you made this post, your connection had not dropped.

 

Since making this post, I see your connection has dropped and I'd expect you to now be seeing the higher speeds.

 

Are you still experiencing any problems with this?

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Nigel68
Hooked
Posts: 9
Registered: 28-04-2017

Re: FTTP Trial

Hi upload speed is 20mb
Nigel68
Hooked
Posts: 9
Registered: 28-04-2017

Re: FTTP Trial

Hi over weekend getting between 35 -49 mbs download speed
Nigel68
Hooked
Posts: 9
Registered: 28-04-2017

Re: FTTP Trial

Hi plusnet any news on my download speed . Was told with FTTP and unlimited extra would get 78 -80 mbs still getting only 40-50 Huh
Plusnet Help Team
Plusnet Help Team
Posts: 4,522
Thanks: 238
Fixes: 109
Registered: 01-01-2012

Re: FTTP Trial

There's no issues we can see.

Are you connected over a wired or wireless connection?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Teece
Grafter
Posts: 38
Fixes: 2
Registered: 08-04-2008

Re: FTTP Trial

...and what router are you using?

Nigel68
Hooked
Posts: 9
Registered: 28-04-2017

Re: FTTP Trial

Wireless connection
Community Veteran
Posts: 26,348
Thanks: 601
Fixes: 8
Registered: 10-04-2007

Re: FTTP Trial

Run a test to see what speed you get wired.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Nigel68
Hooked
Posts: 9
Registered: 28-04-2017

Re: FTTP Trial

Only getting 32 mbs wired download on FTTP.. Huh Still not sorted and paying for unlimited fibre extra..not happy..
Community Veteran
Posts: 26,348
Thanks: 601
Fixes: 8
Registered: 10-04-2007

Re: FTTP Trial

Have you tried powering down both the Optical Network Termination box and router for a few minutes?

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Nigel68
Hooked
Posts: 9
Registered: 28-04-2017

Re: FTTP Trial

Tried rebooting everything !!! Still only getting 40 mb download...
What next ?Huh
Nigel68
Hooked
Posts: 9
Registered: 28-04-2017

Re: FTTP Trial

Hi any more news on my restricted service ?
Plusnet Help Team
Plusnet Help Team
Posts: 4,017
Thanks: 734
Fixes: 165
Registered: 25-03-2015

Re: FTTP Trial

I'd recommend raising a fault over at http://faults.plus.net so we can get this matter raised with our suppliers for further investigation.

 

Let me know once you've done this and I'll get it picked up for you.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team