FTTP Trial

[#1]

Hello,

I applied for the FTTP a week ago and have so far heard nothing... the application page just had a place to add some notes and submit to Plus.net - is this correct?

We're rather desperate for this, ADSL has left our property approaching the dark ages again, and FTTP seems like our last resort given our rural location. I'm 90% that the house down the road has got it. How long will we have to wait to be contacted?

Thanks

WW

[#2]

Does it say its available when you enter your phone number on the DSL Checker?

[#3]

Yes, absolutely. It was even Plus.net customer services that alerted me what that meant and provided me with the link to "sign up".

[#4]

Good morning, 

It seems that unfortunately the ticket did not get through to our side, I've raised one on our end that you can reply to via our website.

Thanks

[#5]

Paul

Thank you for raising the ticket, which I responded to promptly. That was nearly two weeks ago and I've heard nothing back - nearly 3 weeks since my initial conversation with Customer Services.

Frustratingly, there's a fibre node just 3 poles away from the house. How much longer will we have to wait to join the 21st century?

[#6]

Good Morning, 

Sorry you've not had a response as of yet, I've got in contact with @BasilBrush who has said once he has free time today he will take a look at the ticket for you  

[#7]

Hi @WWPlus, thanks for raising this onto the forum.

If you could kindly supply me with your account username via private message then I'll endeavour to find out whatever I can so you are up to speed with developments.

Regards,

Mark

[#8 · Accepted solution]

Good morning John.

I'm in receipt of your username and have placed the FTTP order this morning, Sorry it wasn't done any quicker but we only have a few people trained to deal with this type of product. I will keep checking this frequently and update you on the ticket with whatever I find.

Regards,

Mark

[#9]

Mark
Thank you so much for your intervention.

J

[#10]

@BasilBrush

Perhaps when you get time you can check if my application is also going through as I was having a few problems which 'chat' says they have now sorted. 

Have done the DSL check of course and like @WWPlus the fibre node is nearby - it's actually on a pole in front of my next door neighbours house. 

Desperate to move on from my copper coated struggle of less than 5Mbps!

Cheers 

[#11]

@Minivanman - When you get your install done you'll need to post a speed test, if only to make some of us jealous, including myself.

[#12]

[#13]

I hope you are aware that PlusNet only offer lower speed variants of FTTP on the trial, namely the 80/20 and 40/2 services ( The same as FTTC). You would need to look elsewhere (e.g. BT, Zen and others) if you want higher speeds, I think 330 Mbps down 30 Mbps up is the highest currently available. I guess 80 Mbps download would be a huge improvement for you!

[#14]

@RealAleMadrid, that's a bummer.

[#15]

Well yes, such speeds would do nicely thanks very much and as for BT and Zen, their charges are way beyond what I could or would want to afford.