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FTTP Trial no longer running.

FIXED
jimscott
Grafter
Posts: 32
Thanks: 2
Registered: ‎29-10-2017

FTTP Trial no longer running.

Hi,

I have just tried to sign up for the Plus.net FTTP Trial but I have been told it is no longer running. It was however PlusNet telephone support who told me to sign up only 2 hours ago!? Open reach have just put FTTP into our estate. I can order it from Zen, BT Sky etc. Just not PlusNet....

What's the current situation with PlusNet FTTP?

Ticket number 160862095

Jim

15 REPLIES 15
Browni
Aspiring Hero
Posts: 2,673
Thanks: 1,054
Fixes: 60
Registered: ‎02-03-2016

Re: FTTP Trial no longer running.

Sky don't do FTTP so I think you're getting something mixed up somewhere, also who told you the trial was over?
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,548
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Registered: ‎21-04-2017

Re: FTTP Trial no longer running.

Hi Jim.

 

 FTTP Trial no longer running.

This is news to me. Huh Sorry to see you've been advised that, I'll make sure feedback is passed on.

 

Sign up at http://trials.plus.net Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
jimscott
Grafter
Posts: 32
Thanks: 2
Registered: ‎29-10-2017

Re: FTTP Trial no longer running.

Hi Gandalf,

I tried the link, it won't let me continue as it says my mobile number is not valid and will not continue.

 

Help...

 

Jim

Gandalf
Community Gaffer
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Re: FTTP Trial no longer running.

Seems to be a known issue.
Can you try without selecting the option to receive text message updates?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
jimscott
Grafter
Posts: 32
Thanks: 2
Registered: ‎29-10-2017

Re: FTTP Trial no longer running.

Tried almost every combination, still no joy. Tried different browsers as well.

 

 

Gandalf
Community Gaffer
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Re: FTTP Trial no longer running.

Even without selecting the option to receive texts?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
jimscott
Grafter
Posts: 32
Thanks: 2
Registered: ‎29-10-2017

Re: FTTP Trial no longer running.

Yes, everything unticked. Still no joy. 

jimscott
Grafter
Posts: 32
Thanks: 2
Registered: ‎29-10-2017

Re: FTTP Trial no longer running.

Sorted, for reference you need to remove the mobile number from the textbox THEN untick the send message tick box.

Gandalf
Community Gaffer
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Registered: ‎21-04-2017

Re: FTTP Trial no longer running.

Thanks for the heads up Jim Smiley

 

I'll respond to your FTTP ticket 160896081 now.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
jimscott
Grafter
Posts: 32
Thanks: 2
Registered: ‎29-10-2017

Re: FTTP Trial no longer running.

Thanks. 

Just replied with a question about line rental.

Jim 

Gandalf
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Re: FTTP Trial no longer running.

Fix

No problems Jim

I've replied with a bit more detail too.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
jimscott
Grafter
Posts: 32
Thanks: 2
Registered: ‎29-10-2017

Re: FTTP Trial no longer running.

Thanks. Request done. Excellent service. 

Gandalf
Community Gaffer
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Re: FTTP Trial no longer running.

And I've got the ball rolling now Smiley

Our provisioning team should keep you updated from here

Though there's only a handful of advisers, as you've probably guessed, that are trained to deal with FTTP orders so feel free to give us a nudge on here if you don't hear back within a couple of days.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
xennltd
Dabbler
Posts: 15
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Registered: ‎05-09-2017

Re: FTTP Trial no longer running.

Sorry to jump in on this, I'm looking to get FTTP to an additional location and have been told also that FTTP trial is no longer running.

 

 

I dont suppose someone could assist with the correct process to make this happen.