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FTTP Trial no longer running.

FIXED
jimscott
Dabbler
Posts: 20
Thanks: 1
Registered: 4 weeks ago

FTTP Trial no longer running.

Hi,

I have just tried to sign up for the Plus.net FTTP Trial but I have been told it is no longer running. It was however PlusNet telephone support who told me to sign up only 2 hours ago!? Open reach have just put FTTP into our estate. I can order it from Zen, BT Sky etc. Just not PlusNet....

What's the current situation with PlusNet FTTP?

Ticket number 160862095

Jim

15 REPLIES
Browni
Seasoned Champion
Posts: 1,468
Thanks: 414
Fixes: 33
Registered: 02-03-2016

Re: FTTP Trial no longer running.

Sky don't do FTTP so I think you're getting something mixed up somewhere, also who told you the trial was over?
I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
Plusnet Help Team
Plusnet Help Team
Posts: 3,691
Thanks: 774
Fixes: 186
Registered: 21-04-2017

Re: FTTP Trial no longer running.

Hi Jim.

 

 FTTP Trial no longer running.

This is news to me. Huh Sorry to see you've been advised that, I'll make sure feedback is passed on.

 

Sign up at http://trials.plus.net Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jimscott
Dabbler
Posts: 20
Thanks: 1
Registered: 4 weeks ago

Re: FTTP Trial no longer running.

Hi Gandalf,

I tried the link, it won't let me continue as it says my mobile number is not valid and will not continue.

 

Help...

 

Jim

Plusnet Help Team
Plusnet Help Team
Posts: 3,691
Thanks: 774
Fixes: 186
Registered: 21-04-2017

Re: FTTP Trial no longer running.

Seems to be a known issue.
Can you try without selecting the option to receive text message updates?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jimscott
Dabbler
Posts: 20
Thanks: 1
Registered: 4 weeks ago

Re: FTTP Trial no longer running.

Tried almost every combination, still no joy. Tried different browsers as well.

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 3,691
Thanks: 774
Fixes: 186
Registered: 21-04-2017

Re: FTTP Trial no longer running.

Even without selecting the option to receive texts?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jimscott
Dabbler
Posts: 20
Thanks: 1
Registered: 4 weeks ago

Re: FTTP Trial no longer running.

Yes, everything unticked. Still no joy. 

jimscott
Dabbler
Posts: 20
Thanks: 1
Registered: 4 weeks ago

Re: FTTP Trial no longer running.

Sorted, for reference you need to remove the mobile number from the textbox THEN untick the send message tick box.

Plusnet Help Team
Plusnet Help Team
Posts: 3,691
Thanks: 774
Fixes: 186
Registered: 21-04-2017

Re: FTTP Trial no longer running.

Thanks for the heads up Jim Smiley

 

I'll respond to your FTTP ticket 160896081 now.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jimscott
Dabbler
Posts: 20
Thanks: 1
Registered: 4 weeks ago

Re: FTTP Trial no longer running.

Thanks. 

Just replied with a question about line rental.

Jim 

Plusnet Help Team
Plusnet Help Team
Posts: 3,691
Thanks: 774
Fixes: 186
Registered: 21-04-2017

Re: FTTP Trial no longer running.

Fix

No problems Jim

I've replied with a bit more detail too.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jimscott
Dabbler
Posts: 20
Thanks: 1
Registered: 4 weeks ago

Re: FTTP Trial no longer running.

Thanks. Request done. Excellent service. 

Plusnet Help Team
Plusnet Help Team
Posts: 3,691
Thanks: 774
Fixes: 186
Registered: 21-04-2017

Re: FTTP Trial no longer running.

And I've got the ball rolling now Smiley

Our provisioning team should keep you updated from here

Though there's only a handful of advisers, as you've probably guessed, that are trained to deal with FTTP orders so feel free to give us a nudge on here if you don't hear back within a couple of days.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
xennltd
Dabbler
Posts: 15
Thanks: 1
Registered: 05-09-2017

Re: FTTP Trial no longer running.

Sorry to jump in on this, I'm looking to get FTTP to an additional location and have been told also that FTTP trial is no longer running.

 

 

I dont suppose someone could assist with the correct process to make this happen.