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FTTP Trial Sign up Status

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gpdarkins17
Newbie
Posts: 1
Registered: 11-01-2018

FTTP Trial Sign up Status

Hi 

I have signed up for fttp trial but was wondering if you can check to see the status of the order

ticket is #165846474

really want to get on this trial as my broadband is only 2mb at the best of times and it struggles to even watch a basic video.

 

Many thanks

 

 

3 REPLIES
bmc
Pro
Posts: 639
Thanks: 114
Fixes: 5
Registered: 28-02-2017

Re: FTTP trial sign up, second attempt ! Ticket 165812545

@gpdarkins17

If you log in to your PlusNet account and then look at "View my Questions" under the Support heading you'll see the status of your request.

 

There is no "order" as such until a FTTP trained member of staff picks up the ticket and places the order at which time you'll be notified.

 

Because it's a "trial" there are few staff trained on FTTP so it can take a few days.

 

Brian

Moderator
Moderator
Posts: 26,177
Thanks: 1,325
Fixes: 58
Registered: 14-04-2007

Re: FTTP trial sign up, second attempt ! Ticket 165812545

Moderator's Note

Posts split off to their own topic and title edited for clarity.

Customer and Forum Moderator.

Plusnet Help Team
Plusnet Help Team
Posts: 6,269
Thanks: 1,702
Fixes: 323
Registered: 21-04-2017

Re: FTTP trial sign up, second attempt ! Ticket 165812545

Welcome to the community forums @gpdarkins17 and apologies for the delay in a staff response on here.

 

I've had a look at your order and I can see we're waiting on engineer notes to come through.

Our provisions team will endeavour to keep you updated when we've got more info.

 

Please let us know over here if you've got any further queries etc.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team