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FTTP Trial Sign up Status

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gpdarkins17
Newbie
Posts: 1
Registered: 2 weeks ago

FTTP Trial Sign up Status

Hi 

I have signed up for fttp trial but was wondering if you can check to see the status of the order

ticket is #165846474

really want to get on this trial as my broadband is only 2mb at the best of times and it struggles to even watch a basic video.

 

Many thanks

 

 

2 REPLIES
bmc
Pro
Posts: 510
Thanks: 90
Fixes: 4
Registered: 28-02-2017

Re: FTTP trial sign up, second attempt ! Ticket 165812545

@gpdarkins17

If you log in to your PlusNet account and then look at "View my Questions" under the Support heading you'll see the status of your request.

 

There is no "order" as such until a FTTP trained member of staff picks up the ticket and places the order at which time you'll be notified.

 

Because it's a "trial" there are few staff trained on FTTP so it can take a few days.

 

Brian

Moderator
Moderator
Posts: 25,891
Thanks: 1,195
Fixes: 50
Registered: 14-04-2007

Re: FTTP trial sign up, second attempt ! Ticket 165812545

Moderator's Note

Posts split off to their own topic and title edited for clarity.

Customer and Forum Moderator.