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FTTP Trial Closure

bmc
Seasoned Pro
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Registered: ‎28-02-2017

Re: FTTP Trial Closure


@Hobo wrote:

@Gandalf

When the trial closes will there still be a dedicated forum for anyone on FTTP to go for support in case of any problems?


I would image that if a commercial product is launched then a new forum would be created elsewhere in the Community and this one would simply be allowed to wither away.

 

Brian

Hobo
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Re: FTTP Trial Closure

@bmc

I think that is pretty obvious, my concern was for between the trial ending and something else being set up.

Community Veteran
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Re: FTTP Trial Closure

Well hopefully PlusNet are considering making it a permanent product.

If that happens, my option is that this forum should be locked (as an archive) but still accessible to people to search as I am sure there is lots of useful information on here which shouldn't be removed. No longer a trial? Well then this forum is no longer applicable and needs any new posts.

Then a permanent forum set up.

Up to PlusNet and the mods of course, but that's just what I think they should do.  

FxAxF
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Re: FTTP Trial Closure

Well this is....disappointing?......news. My exchange was the first in the county to go live with fibre back in 2012, and I have spent the past 6 years begging Openreach to review their stance on Exchange Only lines. Having finally seen the fibre "pills" on the poles near me, it's taken another 6 months of Openreach dragging their heels to get to the point that I'm waiting for just the final installation....which is being delayed again....

 

@Gandalf and @JonoH......please reassure me that after all the efforts of past years and months that you will still be able to honour my ticket in the work queue and I should be able to see FTTP soon? I don't think I can live with a 0.2mps upload for much longer.....

Plusnet Help Team
Plusnet Help Team
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Re: FTTP Trial Closure

@FxAxF as above we'll fulfill all in-flight orders placed to us before the end of July, so we'll continue to work to get your FTTP service up and running. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
FxAxF
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Registered: ‎20-11-2010

Re: FTTP Trial Closure

Colour me 'relieved'....

Getting so close now (coincidentally due an Openreach update today I recall?) so to miss out now would have been the height of frustration.

 

Have a good day Smiley

 

 

Plusnet Help Team
Plusnet Help Team
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Re: FTTP Trial Closure

No problems I appreciate the concern this would've caused!

I'll update you this afternoon on the order. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
David_W
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Re: FTTP Trial Closure

What about those of us who are on out of the ordinary things due to the trial?  I for instance am using Port 2 on the ONT to get 300Mb (something Dave set up a long time ago to test something), with the trial ending will those of us who are using non-standard configurations still continue to get our non-standard configurations?  I assume that by the trial ending you're moving to a full commercial product which would mean standardising everything.

Community Gaffer
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Re: FTTP Trial Closure


@David_W wrote:

What about those of us who are on out of the ordinary things due to the trial? 

Whatever you're getting now you'll continue to get, we'll make contact separately if/when your product changes (there are no plans I'm aware of)

 

I assume that by the trial ending you're moving to a full commercial product which would mean standardising everything.


In time, but it's not imminent.

 Jono H
 Plusnet Community Manager
bmc
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Re: FTTP Trial Closure

@David_W

The FTTP Trial itself is not ending - it's just being closed to new applicants.

 

Brian

FxAxF
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Registered: ‎20-11-2010

Re: FTTP Trial Closure

Bri, indeed it is and I'm glad that with an imminent install (8 days, woohoo!) it is all still business as usual....

 

...however I do understand the nerves. Having been at the end of a change in policy at the hands of an otherwise decent ISP; *cough* Eclipse *cough*; whereby my download limits went down and my cost went up, it's often preferable to get a set in stone response from Jon and the team Smiley

bionicbabe
Newbie
Posts: 3
Registered: ‎24-07-2018

Re: FTTP Trial Closure

Can I join this trial please?

 

Thanks

 

Rebecca

bmc
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Re: FTTP Trial Closure

@bionicbabe

Does "WBC FTTP" appear in the LEFT hand column of the DSL Checker

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

 

Brian

bionicbabe
Newbie
Posts: 3
Registered: ‎24-07-2018

Re: FTTP Trial Closure

Alas no it is FTTP on Demand, this means no doesn't it Sad

bmc
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Re: FTTP Trial Closure

@bionicbabe

I'm afraid so!!!

 

If FTTC (VDSL) is shown as available then it's highly unlikely you'll be getting FTTP any time soon (although G.fast might become an option).

 

Brian