FTTP Trial Closure
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- Re: FTTP Trial Closure
Re: FTTP Trial Closure
17-07-2018 9:47 AM
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I realise there is only so much information PlusNet can disclose on what they're doing behind the scenes.
If I were lucky enough to get FTTP I would like to know if in the future it is something they are planning to support as a permanent full product. Not something that is pencilled in for 'Maybe in the future but we don't have any timescales or know when we're going to do it'.
Just seems a bit silly to me, that PlusNet have done a certain amount of work to support it (as per the trial) so just hope they don't let it slide.
Otherwise they'll lose custom over it.
Re: FTTP Trial Closure
17-07-2018 9:49 AM
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The only trollabity that i can think of :
a) pn shutting fttp completely. false
b) pn isn't going to do a commercial fttp. Unofficially false.
c) pn may increase fttp prices..
C is something that only pn can answer, and publically they aren't in that position to do so (yet).
Re: FTTP Trial Closure
17-07-2018 10:43 AM
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They could do themselves a favour by making the Title of this thread clearer.
It should really read "FTTP Trial Closing to New Entrants 31st July 2018".
It does read a bit doom and gloom as it stands as "FTTP Trial Closure". That looks very final at first glance.
Again just my view on clear and concise communication.
Re: FTTP Trial Closure
17-07-2018 11:18 AM - edited 17-07-2018 11:19 AM
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Our FTTP trial will be coming to a close at the end of July, allowing us to focus our efforts on developing new products our customers will love. Customers already involved in the trial will see no change to their service.
Can you confirm, as a matter of urgency, that I will still be able to join the Trial.
I have literally just come over to PlusNet (went live yesterday) purely because of the trial, and on the understanding that I would be allowed to join.
If this proves NOT to be the case, then I will have to return to BT, and pay their exorbitant charges for FTTP - the whole point of this exercise was to avoid that!
I have an open query - 'Question #177971480' with the FTTP team - if you, or someone from PlusNet could take a look, and make sure that I'm 'in the system' so to speak, I'd be very grateful!
Thanks,
Phil
Re: FTTP Trial Closure
17-07-2018 11:22 AM
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@The_Dreamer wrote:
Our FTTP trial will be coming to a close at the end of July, allowing us to focus our efforts on developing new products our customers will love. Customers already involved in the trial will see no change to their service.
Can you confirm, as a matter of urgency, that I will still be able to join the Trial.
The trial is absolutely still open, and one of the Social Media team will get that order processed for you.
Re: FTTP Trial Closure
17-07-2018 11:26 AM
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The trial is absolutely still open, and one of the Social Media team will get that order processed for you.
Wow! That was quick.
Many thanks Jono. Hopefully my FTTP 'trial' can be sorted just as quickly!
Phil
Re: FTTP Trial Closure
17-07-2018 11:31 AM
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Yep I agree @SpendLessTime
The title is misleading in the fact it implies it is closing down for good, including for the people who are currently using it. Rather than to new people.
So the thread title should be renamed I think.
Re: FTTP Trial Closure
18-07-2018 3:21 PM
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Will home moves still be accepted for those already on the FTTP trial beyond the July end date?
Re: FTTP Trial Closure
18-07-2018 3:51 PM
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@jordieg03, unfortunately not. We won't be placing any new FTTP orders with our suppliers following the end of July.
However, any in-flight orders we currently have with Wholesale, or requests already raised to us at trials.plus.net before the end of July will still be fulfilled.
Re: FTTP Trial Closure
18-07-2018 3:55 PM
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Thanks Anoush,
Lets hope Openreach hurry along and install my ONT soon then!
What's the deal if my ONT etc isn't installed in time to place an order before the end of July and Plusnet aren't able to supply my new FTTP only property? Would I be able to exit my contract early in that case?
Re: FTTP Trial Closure
18-07-2018 4:08 PM
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No problems. As you've already raised the request/ticket to us, we'd still place your FTTP order for you when we can.
We'll fulfill all tickets that are in our "Products - Fibre Trials" pool/workflow. From the end of July I believe we'll be switching it off on the member centre so no new tickets can be raised there.
Well in your case the ticket is in my teams pool but this won't make a difference.
Re: FTTP Trial Closure
18-07-2018 4:26 PM
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Re: FTTP Trial Closure
18-07-2018 4:41 PM
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No problems at all. Fingers crossed it's available soon. Incidentally I've got someone else in a similar position. If you've already contacted the developers, I think it's pretty much a waiting game.
Re: FTTP Trial Closure
18-07-2018 4:51 PM
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When the trial closes will there still be a dedicated forum for anyone on FTTP to go for support in case of any problems?
Re: FTTP Trial Closure
18-07-2018 4:59 PM
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