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FTTP - Speed Issue

dazrog
Grafter
Posts: 31
Registered: 08-01-2016

FTTP - Speed Issue

Hi there,

Since yesterday evening my speeds seem to have been capped. My download seems stuck at 5mb, my upload yesterday was fine at 20, this morning its showing 12. Please can someone check my account? I have tried multiple reboots of the router already. Thanks.

 

 

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,520
Thanks: 238
Fixes: 109
Registered: 01-01-2012

Re: FTTP - Speed Issue

For some reason the speed profile on your account changed to a ADSL one.

I've updated it for you now and if you reboot the router your speeds should increase.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
dazrog
Grafter
Posts: 31
Registered: 08-01-2016

Re: FTTP - Speed Issue

Thanks Matthew - I will reboot when I get home later.

Plusnet Help Team
Plusnet Help Team
Posts: 4,520
Thanks: 238
Fixes: 109
Registered: 01-01-2012

Re: FTTP - Speed Issue

Let us know if it works,

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
dazrog
Grafter
Posts: 31
Registered: 08-01-2016

Re: FTTP - Speed Issue

Much better thank you. Any particular reason this reverted to ADSL?
Plusnet Help Team
Plusnet Help Team
Posts: 4,520
Thanks: 238
Fixes: 109
Registered: 01-01-2012

Re: FTTP - Speed Issue

I can't see any particular cause but glad to hear it's sorted.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team