FTTP - Speed Issue

[#1]

Hi there,

Since yesterday evening my speeds seem to have been capped. My download seems stuck at 5mb, my upload yesterday was fine at 20, this morning its showing 12. Please can someone check my account? I have tried multiple reboots of the router already. Thanks.

[#2]

For some reason the speed profile on your account changed to a ADSL one.

I've updated it for you now and if you reboot the router your speeds should increase.

[#3]

Thanks Matthew - I will reboot when I get home later.

[#4]

Let us know if it works,

[#5]

Much better thank you. Any particular reason this reverted to ADSL?

[#6]

I can't see any particular cause but glad to hear it's sorted.