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[FTTP] Slow connection, troubleshooting options?

dmle1
Dabbler
Posts: 18
Registered: 12-05-2010

[FTTP] Slow connection, troubleshooting options?

Morning all,
Logged a call out with support but thought I'd post here too.
For the last couple of weeks (maybe longer) my connection has dropped from 100/15 to 30/6. All tests have been carried out on a wired connection and downloading from various sites/speed tests have all shown the same speeds.
I've power cycled the router and ONT - is there anything else I can do?
Thanks
Dan
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,718
Thanks: 102
Fixes: 31
Registered: 27-04-2007

Re: [FTTP] Slow connection, troubleshooting options?

Hi and apologies for the late response.
I can see from ticket 56382923 that you managed to get this resolved the next day, I hope all is still well!
Adam.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
dmle1
Dabbler
Posts: 18
Registered: 12-05-2010

Re: [FTTP] Slow connection, troubleshooting options?

Hi Adam,
Seems to be better, 80/10 tonight which looks OK for peak hours.
Thanks