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FTTP Fault

FakeJake
Grafter
Posts: 26
Thanks: 4
Registered: 29-06-2017

FTTP Fault

Red LOS light on the modem.

Done the obvious, power cycled the modem, checked the incoming fibre connection was plugged into the modem ok.

Still nothing. On the phone to faults but they might not know much about FTTP...

Could you provide some assistance please?
8 REPLIES
FakeJake
Grafter
Posts: 26
Thanks: 4
Registered: 29-06-2017

Re: FTTP Fault

Engineer has been booked but I have a feeling it's a copper wire engineer not fibre.

Could you have a look to see if we will be getting the correct engineer please?
Plusnet Help Team
Plusnet Help Team
Posts: 3,570
Thanks: 750
Fixes: 180
Registered: 21-04-2017

Re: FTTP Fault

Hey Jake.

 

Sorry to hear your FTTP service has stopped working

I'm not in the office at the moment so I can't grab your account details to check things, but if you could PM me your service ID [shown at the top of every invoice here] and your postcode, I should be able to take a look.

 

Cheers,

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 3,570
Thanks: 750
Fixes: 180
Registered: 21-04-2017

Re: FTTP Fault

Thanks for the details, I've found your service in our suppliers systems.

It's good news, there's no line engineer booked. Thumbs Up

It's been raised as a broadband fault; the engineer is booked and confirmed with Openreach for the 27th PM?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
FakeJake
Grafter
Posts: 26
Thanks: 4
Registered: 29-06-2017

Re: FTTP Fault

As long as I'm getting the correct engineer, that's great.

Thanks for taking a look Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 3,570
Thanks: 750
Fixes: 180
Registered: 21-04-2017

Re: FTTP Fault

Yep, everything looks good. Smiley
Here’s to a speedy fix on the day.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
FakeJake
Grafter
Posts: 26
Thanks: 4
Registered: 29-06-2017

Re: FTTP Fault

Hi guys, sorry to do this but would it be possible to rearrange for Monday (the one before the Wednesday currently booked?) No preference on time
Plusnet Help Team
Plusnet Help Team
Posts: 3,570
Thanks: 750
Fixes: 180
Registered: 21-04-2017

Re: FTTP Fault

Sure thing, no worries.

I've just done that for you now.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
FakeJake
Grafter
Posts: 26
Thanks: 4
Registered: 29-06-2017

Re: FTTP Fault

Sorry to bother you guys again.

 

Could you cancel the engineer?

 

Everything appears to have been working fine since just after 7pm last night.

 

Yesterday and today there have been multiple Openreach vans in the area, so they may have fixed it.