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FTTP Download Speed 2 Mbps

cornwallsurfer
Grafter
Posts: 150
Registered: 26-02-2010

FTTP Download Speed 2 Mbps

Can somebody please look at this. I reported this problem on 01/11/14 and nothing has been done to investigate this yet. The FTTP is unusable. Be better off with ADSL.
13 REPLIES
Community Veteran
Posts: 6,818
Registered: 27-10-2012

Re: FTTP Download Speed 2 Mbps

What's your Current Line Speed here https://portal.plus.net/my.html?action=data_transfer_speed ?
cornwallsurfer
Grafter
Posts: 150
Registered: 26-02-2010

Re: FTTP Download Speed 2 Mbps

Current line speed is showing as 2Mb! It should be 76Mb
Community Veteran
Posts: 6,818
Registered: 27-10-2012

Re: FTTP Download Speed 2 Mbps

Hopefully MattyC will pick this up as it's a PN profile issue.
Community Veteran
Posts: 38,216
Thanks: 913
Fixes: 54
Registered: 15-06-2007

Re: FTTP Download Speed 2 Mbps

I have moved this thread and some of your earlier ones to this board as it is the FTTP Trial you are discussing
cornwallsurfer
Grafter
Posts: 150
Registered: 26-02-2010

Re: FTTP Download Speed 2 Mbps

Thanks AndyH.
Plusnet Help Team
Plusnet Help Team
Posts: 4,522
Thanks: 238
Fixes: 110
Registered: 01-01-2012

Re: FTTP Download Speed 2 Mbps

Hi there
I've tried to find your account but your community username is linked to a destroyed account  Undecided
Can you PM me your username and I'll get the ptofile changed for you
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
SpendLessTime
Aspiring Hero
Posts: 2,375
Thanks: 584
Fixes: 53
Registered: 21-09-2009

Re: FTTP Download Speed 2 Mbps

Matthew
For future reference purposes could you possibly list the correct Plusnet line speeds for all the various FTTP offerings e.g. 80/20, 100/30 etc.
Thank you.
Community Veteran
Posts: 6,818
Registered: 27-10-2012

Re: FTTP Download Speed 2 Mbps

I think they have one profile for all on FTTP now (300Mbps).
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: FTTP Download Speed 2 Mbps

Quote from: AndyH
Hopefully MattyC will pick this up as it's a PN profile issue.

That'll be me then! With regards to the speeds; it's actually dependent on when in the trial they were provisioned. Some will be on 330/30, and other more recent provides will be on 80/20 (or 40/10 if requested). I'm not sure that I'd be able to give you all a specific date on when we made the change.
@cornwallsurfer - Feel free to pop myself or Mr Wheeler a PM regarding this one if it's not sorted yet. I'm pretty sure it's a simple issue.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
SpendLessTime
Aspiring Hero
Posts: 2,375
Thanks: 584
Fixes: 53
Registered: 21-09-2009

Re: FTTP Download Speed 2 Mbps

The reason I asked was that mine has been put down to
"Current line speed:
77.4 Mb"

from the 300Mb.
So really wondering if that is correct?
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Re: FTTP Download Speed 2 Mbps

It should be show one of the following depending the speed of the FTTP service:
40/10 - 38Mbps
80/20 - 77.4Mbps
100Mbps or 330Mbps - 300Mbps
The 100Mbps product was withdrawn by Openreach earlier in the year but there's still a few people on it.
f513toy
Grafter
Posts: 41
Registered: 09-10-2010

Re: FTTP Download Speed 2 Mbps

I am experiencing sloooow speeds also and also have to disconnect the openreach box pretty much two/three days a week sometimes to get things going again - was particularly bad over the weekend. Please can someone check - is it the openreach box (I was one of the first on the trial so maybe it needs upgrading) or the line?
Yes, I am also curious about what is happening regarding the 100Mbps speeds now that is withdrawn - will I / have I been moved up or down and when will I know / get asked?
40/10 - 38Mbps
80/20 - 77.4Mbps
100Mbps or 330Mbps - 300Mbps
The 100Mbps product was withdrawn by Openreach earlier in the year but there's still a few people on it.
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Re: FTTP Download Speed 2 Mbps

The plan was to contact those people on 100Mbps about switching to a different speed, most likely 80/20, however we've been able to keep everyone on 100Mbps so we've decided to leave everyone as is. If Openreach want us to move people then we'll contact you to let you know but last I heard they didn't have any problems leaving the few that were left as is.
I've run a line test but it's not shown any problems, but if it is the Openreach box it may not show up in the test, especially if it isn't happening at the point I ran the test. What happens when it gets slow? Is it gradual or a sudden change? Can it happen at any time? When you disconnect/reconnect the Openreach box do you switch the power off and does it go back to normal as soon as it comes back on or does it take time?