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FTTP Connected but think user profile stuck at ADSL speed

rsurfin
Hooked
Posts: 7
Registered: 19-06-2015

FTTP Connected but think user profile stuck at ADSL speed

Hi
FTTP connected on Wed 5th Aug.    Cheesy
Very happy with process but download speed appears stuck at ADSL user profile setting of 9.6mb
Tried the obvious but suspect my Plusnet profile has not been auto updated.
Can this be investigated and if necessary updated to match new download speeds?
Many thanks
6 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: FTTP Connected but think user profile stuck at ADSL speed

Just got this sorted for you. Let me know if you have any further issues.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
rsurfin
Hooked
Posts: 7
Registered: 19-06-2015

Re: FTTP Connected but think user profile stuck at ADSL speed

Wow.....    Cheesy
Thanks Matty great service. 
All appears good, will play around later....
Have a good weekend.
Cheers
R
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: FTTP Connected but think user profile stuck at ADSL speed

No worries, will try my best  Grin
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
rsurfin
Hooked
Posts: 7
Registered: 19-06-2015

Re: FTTP Connected but think user profile stuck at ADSL speed

Hi Matty
Thought it was really fast but have sadly realised I'm at 80/20 rather than 40/20 as per order. 
Sorry for inconvenience but can't justify 80 so can I be changed back to 40/20 please.    Cry
Everything else very good.  Grin
Many thanks
R
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: FTTP Connected but think user profile stuck at ADSL speed

Ahhh forgive my ignorance.  Roll eyes
Should be sorted now.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
rsurfin
Hooked
Posts: 7
Registered: 19-06-2015

Re: FTTP Connected but think user profile stuck at ADSL speed

Hey Matty
Nothing to forgive...  It's all good...
Very grateful for first class service...    Smiley
Many thanks
R