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FTTP BT Openreach fibre modem blew up! Replacement?

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Grafter
Posts: 44
Registered: ‎22-09-2010

FTTP BT Openreach fibre modem blew up! Replacement?

I’ve turned this on today and smelt something burning and realised either the adapter or the modem is dead. How do I go about getting a replacement for this? I’m not sure what type of modem I need for this. Cheers.

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Plusnet Help Team
Plusnet Help Team
Posts: 17,521
Thanks: 5,452
Fixes: 921
Registered: ‎21-04-2017

Re: FTTP BT Openreach fibre modem blew up! Replacement?

Hi there,

Sorry to see this, that’s not good at all. We’ll need to arrange an engineer to replace this, could you report a fault to us at http://faults.plus.net and post back once you’ve done so? 

We’ll then pick this back up as soon as we can and arrange an engineer with you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Grafter
Posts: 44
Registered: ‎22-09-2010

Re: FTTP BT Openreach fibre modem blew up! Replacement?

The service is temporarily unavailable when going to the link.

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Grafter
Posts: 44
Registered: ‎22-09-2010

Re: FTTP BT Openreach fibre modem blew up! Replacement?

Hang on a second there’s no issue with the broadband line as such it’s the FTTP modem requiring the ONT fibre cable that’s broke.

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Plusnet Help Team
Plusnet Help Team
Posts: 17,521
Thanks: 5,452
Fixes: 921
Registered: ‎21-04-2017

Re: FTTP BT Openreach fibre modem blew up! Replacement?

I’m afraid we don’t stock Openreach modems to order these ourselves so we’ll need to arrange an engineer to replace this. 

I’m not actually in the office this weekend, if we don’t pick this up sooner we’ll arrange an engineer with you on Monday. 

Apologies for the inconvenience caused. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Moderator
Moderator
Posts: 29,627
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Registered: ‎14-04-2007

Re: FTTP BT Openreach fibre modem blew up! Replacement?

Moderators Note
This topic has been moved from Fibre Broadband to FTTP Trial board.

 

 

Customer and Forum Moderator. Windows 10 Firefox 79.0 (64-bit)

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Grafter
Posts: 44
Registered: ‎22-09-2010

Re: FTTP BT Openreach fibre modem blew up! Replacement?

Not at all. Monday is fine with me. Have a good weekend.
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All Star
Posts: 1,279
Thanks: 305
Fixes: 13
Registered: ‎28-02-2017

Re: FTTP BT Openreach fibre modem blew up! Replacement?

@YellaFella 

Sorry, I'm confused here.

 

Is it the ONT box on the wall that's gone kaput or is it the router that plugs into the ONT (with an Ethernet cable).

 

If it's the router, then any VDSL router will work (if you happen to have a spare).

 

Brian

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Plusnet Help Team
Plusnet Help Team
Posts: 17,521
Thanks: 5,452
Fixes: 921
Registered: ‎21-04-2017

Re: FTTP BT Openreach fibre modem blew up! Replacement?

Thanks for getting back to me @YellaFella 

Just to clarify, is the ONT box itself broken or are you referring to the router as Brian’s indicated?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Grafter
Posts: 44
Registered: ‎22-09-2010

Re: FTTP BT Openreach fibre modem blew up! Replacement?

This is actually the power adapter plug that seems to have blown not the ONT modem itself.
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Plusnet Help Team
Plusnet Help Team
Posts: 17,521
Thanks: 5,452
Fixes: 921
Registered: ‎21-04-2017

Re: FTTP BT Openreach fibre modem blew up! Replacement?

Thanks for clarifying @YellaFella

It looks like you're back up and running as of last night, did you manage to buy your own power adapter?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team