FTTP BT Openreach fibre modem blew up! Replacement?
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FTTP BT Openreach fibre modem blew up! Replacement?
16-11-2019 3:33 PM
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Re: FTTP BT Openreach fibre modem blew up! Replacement?
16-11-2019 3:38 PM
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Hi there,
Sorry to see this, that’s not good at all. We’ll need to arrange an engineer to replace this, could you report a fault to us at http://faults.plus.net and post back once you’ve done so?
We’ll then pick this back up as soon as we can and arrange an engineer with you.
Re: FTTP BT Openreach fibre modem blew up! Replacement?
16-11-2019 3:49 PM
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The service is temporarily unavailable when going to the link.
Re: FTTP BT Openreach fibre modem blew up! Replacement?
16-11-2019 4:01 PM
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Hang on a second there’s no issue with the broadband line as such it’s the FTTP modem requiring the ONT fibre cable that’s broke.
Re: FTTP BT Openreach fibre modem blew up! Replacement?
16-11-2019 4:22 PM
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I’m afraid we don’t stock Openreach modems to order these ourselves so we’ll need to arrange an engineer to replace this.
I’m not actually in the office this weekend, if we don’t pick this up sooner we’ll arrange an engineer with you on Monday.
Apologies for the inconvenience caused.
Re: FTTP BT Openreach fibre modem blew up! Replacement?
16-11-2019 5:19 PM
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This topic has been moved from Fibre Broadband to FTTP Trial board.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: FTTP BT Openreach fibre modem blew up! Replacement?
16-11-2019 9:36 PM
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Re: FTTP BT Openreach fibre modem blew up! Replacement?
17-11-2019 12:49 PM
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Sorry, I'm confused here.
Is it the ONT box on the wall that's gone kaput or is it the router that plugs into the ONT (with an Ethernet cable).
If it's the router, then any VDSL router will work (if you happen to have a spare).
Brian
Re: FTTP BT Openreach fibre modem blew up! Replacement?
17-11-2019 10:07 PM
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Thanks for getting back to me @YellaFella
Just to clarify, is the ONT box itself broken or are you referring to the router as Brian’s indicated?
Re: FTTP BT Openreach fibre modem blew up! Replacement?
18-11-2019 11:03 AM
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Re: FTTP BT Openreach fibre modem blew up! Replacement?
18-11-2019 2:29 PM
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Thanks for clarifying @YellaFella
It looks like you're back up and running as of last night, did you manage to buy your own power adapter?
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- Re: FTTP BT Openreach fibre modem blew up! Replace...