FTTP Availability

[#1]

I will get back to you friday AM and hopefully we can track this down.

[#2]

Sounds good, let us know when you're free

[#3]

Hi Gandalf, I am free to start testing just now.

As I don't experience the fault at my end (Phone works, internet working no noise on the line) it will need you chaps to re test at each stage.

[#4]

Hi Dave,

That's cool. So far we've tested under the following conditions, let me know if I've got anything wrong.

Everything setup as normal - Loop fault

Modem plugged into test socket with microfilter - Line is clear

Faceplate back on with extensions disconnected - Loop fault

Can you connect all your equipment into the test socket? This should just take the faceplate out of the equation.

[#5]

Hi Gandalff,

Ok so I have removed the faceplate,

Micro filter to Master socket,

modem to Filter,

phone & Alarm to in to Phone doubler in to Filter

[#6]

Hi Dave,

Unfortunately we're still seeing that loop fault again, I suspect the additional equipment you've got into the filter may be causing it. Can you disconnect the phone doubler and alarm, putting your phone handset directly into the microfilter?

[#7]

Hi Gandalf

Doubler removed only phone direct to Micro Filter

[#8]

Thanks Dave,

Sorry about the delay there, the loop fault is still present.

Before concluding it's your phone handset, could you disconnect that from the filter? I'll then retest your line again.

[#9]

Phone disconnected, just filter & Modem connected now

[#10]

And there's now no fault showing. It doesn't seem that your handset is actually affecting your service though apart from causing a loop condition/form of short circuit.

[#11]

Could I ask you to test one last time, I have removed the call blocker and put the phone direct to the filter. That way i know it is either definitely the phone or the call blocker

[#12 · Accepted solution]

Sure, no problem. There's no fault showing, looks like it may have been the call blocker?

[#13]

Hi Gandalf Thanks for you help, it is much appreciated.

I now know what was causing a problem and what to do about it, 

Thanks

[#14]

Hi Dave, that's cool no problem.

Feel free to let me know if there's anything else you'd need help with.

[#15]

Moderator's note by Mike (Mav): The fix has been changed to @Gandalf as per message #27.