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FTTP Availability

triplekid
Dabbler
Posts: 16
Registered: 27-06-2013

FTTP Availability

I have been on Plusnet FTTP trail for some time and have no complaints  Wink A neighbor has recently moved in and is struggling with his fttp provision. BT are trying to charge for a land-line when there is no land-line. I advised to speak with Plusnet for fttp availability but they dont seem to be getting anywhere. The house comes with the necessary OR fibre NTE install so there is no additional fibre work needed.
Can plusnet offer a fttp package?
Thanks  Cool
4 REPLIES
Community Veteran
Posts: 6,818
Registered: 27-10-2012

Re: FTTP Availability

When you say BT are trying to charge for a land line, do you mean a connection fee? With BT, you do have to have a telephone service with them - whether it's over copper or fibre.
Libya
Newbie
Posts: 6
Registered: 27-06-2012

Re: FTTP Availability

I have wandered round Plusnet site for an hour and unable to get a proper answer - I have watched all the videos too! It would have helped if I could have emailed a question but it is beyond my powers to find one!!!! I have received a letter saying that ,High speed fibre broadband' is available to my home. Contact your 'provider' Obviously they have never dealt with Plusnet!!!! How do I change and what is the cost? PLEASE DO NOT SEND ME TO THEIR SITE! I think I know it off by heart!
Community Veteran
Posts: 26,345
Thanks: 600
Fixes: 8
Registered: 10-04-2007

Re: FTTP Availability

If you want to raise a ticket, this is probably an appropriate place: https://portal.plus.net/wizard/?p=wizard&page=22941&wizard_id=38
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: FTTP Availability

Hi Libya,
Looks like we have a date of 15/04/2015 for when Openreach will be accepting orders from ISP's. However, this is subject to (and often does) change.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet