Many thanks to Dave and the BT engineer who worked until after 18:30 on a Friday to get my FTTC up and running. Have gone from just over 1 to about 13, so a huge improvement for me. Turns out that a 400m as the crow flies distance turns in to 3km by the time the line reaches the house with a big aluminium section causing the speed drop.
Very much appreciated the personal touch and great service as usual from PlusNet