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FTTC speed

forestedge
Newbie
Posts: 4
Registered: 10-11-2008

FTTC speed

I had FTTC installed today and after inital 37mb download it is running at 2.5mb, same as adsl. I knew it would fluctuate but  this much?Huh
3 REPLIES
mxs
Grafter
Posts: 70
Registered: 08-12-2010

Re: FTTC speed

Sounds like your profile for FTTC may have been changed - seems to happen to people occasionally - check https://portal.plus.net/my.html?action=data_transfer_speed and if your current line speed is not set to 37Mb or 20Mb then raise a ticket asking for it to be corrected.
Assuming that is the problem not sure why this happens, but I guess it would probably be a good idea to try and figure it out before the official launch - did you make any package changes or anything recently that may have caused it to be reset?
forestedge
Newbie
Posts: 4
Registered: 10-11-2008

Re: FTTC speed

Thanks, I have just checked and my profile is 2.5mb still.
Plusnet Help Team
Plusnet Help Team
Posts: 12,722
Thanks: 103
Fixes: 31
Registered: 27-04-2007

Re: FTTC speed

Sorry for any confusion here. It's been updated. The agent you spoke to when you called has been given some feedback as they could have updated the speed profile for you.
As per this thread I raised a while back http://community.plus.net/forum/index.php/topic,94587.0.html we manually update your speed profile when we check for the completion of your fibre order. That usually happens within 24 hours of activation.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team