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FTTC now installed !!

TonyC
Grafter
Posts: 43
Registered: 15-02-2008

FTTC now installed !!

Hi Dave,
FTTC engineer jsut left as line was synced and was showing 39 meg on his meter, however am only getting 750 Kbps because what;s what my profile is set to?
I accidently closed out ticket # 35183977 in error
20 REPLIES
TonyC
Grafter
Posts: 43
Registered: 15-02-2008

Re: FTTC installed but...

Thanks Dave!!!  Grin Cheesy
now getting this:

and this:
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Re: FTTC now installed !!

Excellent Smiley Glad it's all OK.
LiamM
Grafter
Posts: 5,636
Registered: 12-08-2007

Re: FTTC now installed !!

Oh I am so jealous.
TonyC
Grafter
Posts: 43
Registered: 15-02-2008

Re: FTTC now installed !!

don't get too jealous...
currently getting@
gm4jjj
Rising Star
Posts: 670
Thanks: 5
Fixes: 1
Registered: 30-07-2007

Re: FTTC now installed !!

Welcome to the FTTC club Tony Smiley
We all seem to be suffering from this kind of behaviour.
Hopefully PN and BT can get to the bottom of it.
Living in hope anyway. If nothing else the upload speeds are pretty impressive all the time.  Smiley
TonyC
Grafter
Posts: 43
Registered: 15-02-2008

Re: FTTC now installed !!

Hi  gm4jjj, considering the max I was getting on adsl/adsl2 was 500-750 kbps, anything over a couple of meg is a godsend: however as you said, hopefully they can sort out the extreme drop in the evenings as the 30-35 Meg was just awesome Cheesy
bluewhale
Grafter
Posts: 838
Thanks: 5
Registered: 30-07-2007

Re: FTTC now installed !!

see my thread here http://community.plus.net/forum/index.php/topic,89530.0.html
puffin seems to be saying that Dave knows how to fix, but maybe was sepcifc to him
have you compared the bt tester and the other testers?
puffin
Grafter
Posts: 71
Registered: 24-03-2009

Re: FTTC now installed !!

Well I don't want to get anyone's hopes up too much (or annoy Dave with loads of messages from people who now think he can solve all of our speed issues!).
My issue occurred after changing product from BBYW Option 2 to Extra and the symptoms were high latency, very low down *and* up speeds on mybroadbandspeed.co.uk yet getting full line speed on the BT speedtester.  If you don't have that then it's probably something different.
(And I'm a her btw :p )
TonyC
Grafter
Posts: 43
Registered: 15-02-2008

Re: FTTC now installed !!

hmm, just ran a bt speedtest and got:
Download speedachieved during the test was - 34805 Kbps
Upload speed achieved during the test was - 8004 Kbps
while speedtest and mybroadbandspeed still giving the 2 Meg (or so) reading
bluewhale
Grafter
Posts: 838
Thanks: 5
Registered: 30-07-2007

Re: FTTC now installed !!

Quote from: puffin
(And I'm a her btw :p )

sorry about that, don't know why i think puffins are male..( insert joke at expense of us males here )
bluewhale
Grafter
Posts: 838
Thanks: 5
Registered: 30-07-2007

Re: FTTC now installed !!

so lets hope dave or someone else from plusnet would have a look at what looks like a common fttc issue
TonyC
Grafter
Posts: 43
Registered: 15-02-2008

Re: FTTC now installed !!

I've been doing speedtests periodically throughout the evening, and
10/6/2010 12:40 AM BST   212.56.99.202   35.57 Mb/s   7.89 Mb/s   26 ms   London
10/6/2010 12:15 AM BST   212.56.99.202   6.32 Mb/s   4.65 Mb/s   182 ms   London
10/6/2010 12:03 AM BST   212.56.99.202   8.15 Mb/s   4.69 Mb/s   114 ms   Morecambe
10/5/2010 11:40 PM BST   212.56.99.202   7.24 Mb/s   7.35 Mb/s   94 ms      Morecambe
10/5/2010 11:10 PM BST   212.56.99.202   3.61 Mb/s   6.90 Mb/s   122 ms   Morecambe
10/5/2010 10:23 PM BST   212.56.99.202   2.22 Mb/s   6.48 Mb/s   119 ms   Morecambe
10/5/2010 9:00 PM BST   212.56.99.202   2.11 Mb/s   6.48 Mb/s   126 ms   Morecambe
It almost looks like there is throttling on the line, and it came off at 12.30am ? as it suddently jumped back up
Either that, or lots of people have a 12.30 curfew?  Tongue
TonyC
Grafter
Posts: 43
Registered: 15-02-2008

Re: FTTC now installed !!

Hi Dave,
My plusnet profile just switched down to 250 kbps so I gave tech support a ring and they bumped it back up to 21000, however they said that the line had dropped a few times in the last 24 hours which is why it dropped?
Seems like quite an extreme drop, considering I was downloading stuff, and had only just performed a speedtest which showed 37 Meg throughput.
If it's dropping, could it be a recurring symptom from pre-fttc - as I did have a fault raised for a dropping connection on adsl2.
(P.S. I should say that one disconnection at 3-4pm was me moving everything around in the study, and i did a disconnect/reconnect during the tel call to support to see if the line speed was back up)
daveplus
Grafter
Posts: 96
Thanks: 5
Registered: 25-08-2010

Re: FTTC now installed !!

Dave
I'm now up and running. First two speed tests attached.
Looking good so far. Thanks.
Dave