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FTTC installed profile change needed please

Tracer
Grafter
Posts: 76
Registered: 17-07-2007

FTTC installed profile change needed please

BT installed my FTTC this morning and i'm still getting my DSL speeds of 7meg so i would like a profile change please  Smiley
This BT Echolife HG612 looks a bit naff is there no way to bypass it and hook the cable router straight to the socket ?
2 REPLIES
mxs
Grafter
Posts: 70
Registered: 08-12-2010

Re: FTTC installed profile change needed please

The profile should be updated within a day or so automatically - contact support if it has not (see post here for info).
And there is no way to bypass the Echolife modem I am afraid - at some point perhaps a combined modem/router solution will be available but for now the modem is required.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: FTTC installed profile change needed please

HI Tracer,
Just changed that for you. You should see the change shortly.
Jojo Smiley