FTTC engineer install failure

[#1]

Alex,
Thanks for addressing this. Speedtest is still reporting in the region of 12-14 downstream and 1.6 upstream. I've power cycled the modem and router around 3pm today, but not change.
I think I know the answer to this, but is there any way to view the synch profile of the modem rather than relying on speedtest?

[#2]

I'm afraid that I can't test your line to obtain the sync rates until the order is closed.

[#3]

I guess I'll just keep on testing over the weekend, then ... sad to say that this has not been a particularly seamless cutover so far.
Kind of takes the sheen off the new product that has been anticipated for a long time now. Nice work, BTO

[#4]

As of this afternoon, speed tests are now reporting around 34 down and 1.6 up, so whatever needed to happen has happened. Thanks for your support, Alex.
And just a general query - is there any way to log into the actual modem itself to see the stats?

[#5]

Quote

And just a general query - is there any way to log into the actual modem itself to see the stats?

Nope, BT have removed that option from the firmware.

[#6]

Quote from: conroc00

Alex, Thanks for addressing this. Speedtest is still reporting in the region of 12-14 downstream and 1.6 upstream. I've power cycled the modem and router around 3pm today, but not change. I think I know the answer to this, but is there any way to view the synch profile of the modem rather than relying on speedtest?

Hi
Don't reboot the modem again!  If BT sees two disconnections it assumes there is a problem and it will slow down the increase in line speed.  It took a full week for mine to reach what I thought was full speed (22-24Mbps.)  As it turns out, changing my wirless nic to 150n boosted my speed to 34-37Mbps.
Regards
Jez