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FTTC Speeds dropped in the last week?

PMolk
Dabbler
Posts: 13
Registered: 30-07-2009

FTTC Speeds dropped in the last week?

Has anyone who was on the FTTC trials noticed a huge drop in download speeds since PlusNET rolled out it's fibre service on the 19th? I was getting steady pings of 15ms and download speeds between 34mb-38mb.
Since the 18th of April my pings are now constantly 30+ms, and my download speeds are 24mb max. Now my IP profile has been changed to 25mb. The speeds did drop before the IP profile changed.
Has anyone else noticed this? PlusNET assure me that there is no link between the Fiber service launch and my speed problems, and there is no faults on the line.  Cry
10 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,718
Thanks: 102
Fixes: 31
Registered: 27-04-2007

Re: FTTC Speeds dropped in the last week?

Hi there,
I would have to stick to the line that I can't see how our fibre launch could cause such an impact on speeds like this. Plus we're not seeing a lot of reports from other customers which leads be to believe this issue could be specific to your connection.
I'm going to recommend doing some speed tests and traceroutes if you can please
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
PMolk
Dabbler
Posts: 13
Registered: 30-07-2009

Re: FTTC Speeds dropped in the last week?

I ran some speed tests when I raised a fault ticket the other day. Here is the results....

TEST 1

Test1 comprises of two tests
1. Best Effort Test:  -provides background information.
Download Speed
23460 Kbps

0 Kbps 38578 Kbps
Max Achievable Speed
> Download speedachieved during the test was - 23460 Kbps
For your connection, the acceptable range of speedsis 12000-38578 Kbps .
Additional Information:
IP Profile for your line is -38578 Kbps
2. Upstream Test:  -provides background information.
Upload Speed
8162 Kbps

0 Kbps 10000 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 8162 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 10000 Kbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.


TEST 2

Test1 comprises of two tests
1. Best Effort Test:  -provides background information.
Download Speed
23319 Kbps

0 Kbps 25859 Kbps
Max Achievable Speed
> Download speedachieved during the test was - 23319 Kbps
For your connection, the acceptable range of speedsis 12000-25859 Kbps .
Additional Information:
IP Profile for your line is -25859 Kbps
2. Upstream Test:  -provides background information.
Upload Speed
7936 Kbps

0 Kbps 10000 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 7936 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 10000 Kbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.


TEST 3

Test1 comprises of two tests
1. Best Effort Test:  -provides background information.
Download Speed
23731 Kbps

0 Kbps 25859 Kbps
Max Achievable Speed
> Download speedachieved during the test was - 23731 Kbps
For your connection, the acceptable range of speedsis 12000-25859 Kbps .
Additional Information:
IP Profile for your line is -25859 Kbps
2. Upstream Test:  -provides background information.
Upload Speed
8079 Kbps

0 Kbps 10000 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 8079 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 10000 Kbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Can you please tell me how to do a traceroute?
Plusnet Help Team
Plusnet Help Team
Posts: 12,718
Thanks: 102
Fixes: 31
Registered: 27-04-2007

Re: FTTC Speeds dropped in the last week?

Don't bother with the traceroute for now I've sent your ticket back to the fault team. I'll make sure this gets further attention ASAP.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
knowdice
Grafter
Posts: 328
Registered: 25-04-2008

Re: FTTC Speeds dropped in the last week?

Have you power cycled the BT modem lately?
daveplus
Grafter
Posts: 96
Thanks: 5
Registered: 25-08-2010

Re: FTTC Speeds dropped in the last week?

Mine is same as always.
Dave
daveplus
Grafter
Posts: 96
Thanks: 5
Registered: 25-08-2010

Re: FTTC Speeds dropped in the last week?

sorry. Correct pic below
Dave
PMolk
Dabbler
Posts: 13
Registered: 30-07-2009

Re: FTTC Speeds dropped in the last week?

BTW, could someone please change my IP profile? The engineer who installed Fiber told me that all FTTC customers should have their IP profile set to max. (38000kbps or something)
mxs
Grafter
Posts: 70
Registered: 08-12-2010

Re: FTTC Speeds dropped in the last week?

Profiles for FTTC should be either 37Mb or 20Mb (20 tends to be for the ones that have been on the trial for a while) - both seem to be correct for FTTC speed still (I am on 20 Mb and my speeds are just fine).
If your profile is different then it will need an update unless they have added more profiles with the launch of the official product.
Plusnet Help Team
Plusnet Help Team
Posts: 12,718
Thanks: 102
Fixes: 31
Registered: 27-04-2007

Re: FTTC Speeds dropped in the last week?

PMolk,
The correct profile has already been set for you. I didn't suspect that to be an issue. It looks more like a fault with the service. I will make sure that gets some attention today.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
PMolk
Dabbler
Posts: 13
Registered: 30-07-2009

Re: FTTC Speeds dropped in the last week?

I know its a bank holiday so i'll be patient, but this is getting ridiculous.

It's taken a few weeks just to have someone admit theres a fault. I've been with PlusNET for 6 years nearly and never had any problems, but im starting to get annoyed now.