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FTTC - Speed and IP Profile

Habylab
Grafter
Posts: 39
Registered: 01-04-2009

FTTC - Speed and IP Profile

My next door neighbours have recently had their phone lines disconnected and I had a quick talk with the Openreach guy about our speeds. Currently, I get around 8-15mb, but he said he sees no reason that I should be getting any lower than 20mb, as around the corner they get the maximum 40mb. I was just wondering whether my Ip Profile could be updated? When we had a first speedtest, it started at 39.99mb then went down to 21mb, but don't normally get that too. Upload is fine, but the download is no where near what the engineer said it would be when we originally got it installed.
Just wondering whether someone could check it,
Thanks.
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 12,722
Thanks: 103
Fixes: 31
Registered: 27-04-2007

Re: FTTC - Speed and IP Profile

Hi there,
I've just updated the speed profile on your account, it does seem to have been set to 20mb.
Could you let us know how you get on please?
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team